Customer Service Representative

2 days ago


Queens, New York, United States New York Police Department Full time
Job Summary

We are seeking highly motivated and detail-oriented individuals to join our team as Customer Information Representatives. As a key member of our Permit and Customer Service Group, you will play a vital role in managing a high volume of calls and providing exceptional customer service to applicants for City and State Disability Parking Permits, Annual-On-Street and Clergy permits.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via phone and in-person
  • Access computer databases, manual files, records, and other system programs to gather information and provide accurate responses
  • Enter customer information and code the purpose for calls received into the database
  • Record complaints and requests, and make courtesy calls to follow up on inquiries
  • Troubleshoot and resolve customer inquiries
  • Provide detailed instructions to assist customers with completing the application process
  • Prepare related forms and reports
  • Forward unresolved matters to appropriate supervisory/executive staff for further action
  • Perform necessary related clerical administrative tasks, such as filing, making copies, and data entry support work
Requirements
  • A baccalaureate degree from an accredited college or university
  • An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases, and information technology systems
  • A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described above
  • A satisfactory combination of education and experience
Preferred Skills
  • Professional, respectful demeanor in diverse situations and settings
  • Strong communication skills
  • Detail-oriented and organized
  • Self-motivated and works well, both independently and with others
  • Proficient in MS Word, Excel, and Outlook


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