Customer Service and Sales Representative

2 days ago

Queens, New York, United States Hertz Full time

Job Summary:

The Customer Service and Sales Associate plays a critical role in delivering exceptional customer experiences and driving revenue growth at Hertz. This dynamic individual will consult with customers on their rental needs, identifying opportunities to offer products and services that meet their requirements. By building strong relationships and providing world-class customer service, this role is essential to ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Customer Consultation: Meet with customers to understand their rental needs and preferences, offering personalized solutions to meet their requirements.
  • Revenue Growth: Identify opportunities to upsell and cross-sell products and services, driving revenue growth and increasing customer satisfaction.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Relationship Building: Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.

Requirements:

  • Strong Communication Skills: Possess excellent oral and written communication skills, with the ability to build rapport with customers and colleagues.
  • Problem-Solving: Demonstrate strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently.
  • Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
  • Adaptability: Be adaptable and flexible, with the ability to work in a fast-paced environment and respond to changing customer needs.

Benefits and Perks:

  • Competitive Compensation: Receive a competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement programs and paid parental leave.
  • Professional Development: Participate in ongoing training and development opportunities, enhancing your skills and knowledge in customer service and sales.
  • Recognition and Rewards: Receive recognition and rewards for outstanding performance, including bonuses and promotions.

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