Technical Support Specialist 4

8 hours ago

Saint Paul, Minnesota, United States Metropolitan Council Full time
Job Title: Technical Support Specialist 4

We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our IT department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering the technology needs of staff with roles essential to the day-to-day operations of the IS Endpoint Support Services.

Key Responsibilities:
  • Schedule refresh appointments to ensure that operating systems, laptops, and PCs are upgraded or replaced in a timely manner.
  • Manage imaging, data transfer, app installation, and hardware setup during refreshes.
  • Troubleshoot issues related to upgrades.
  • Maintain accurate records of all work performed during refresh activities.
  • Coordinate staffing across locations and proactively manage Service Level Agreement (SLA) requirements.
  • Oversee IT infrastructure implementation and maintenance, including hardware and software components.
  • Oversee and Collaborate with the Endpoint Manager on negotiations of vendors and services associated with all endpoints.
  • Manage the endpoint refresh project.
  • Collaborate with Project Managers on additional projects involving endpoint support services.
  • Manage internal and external deployment teams for technology refresh.
Requirements:
  • Bachelor's degree in Computer Technology or a related field and four (4) or more years of experience.
  • Associate's degree in Computer Technology or a related field and six (6) or more years of experience.
  • High School Diploma or GED and eight (8) or more years of experience.
Desirable Qualifications:
  • Project management certification or experience in project management.
  • Knowledge of security best practices related to data and asset security.
  • Proven ability to troubleshoot and solve hardware and software problems.
  • Demonstrated experience with (PMBOK) project management processes and methodologies.
  • Experience with Microsoft Windows 7, 10 & 11, Active Directory Services, including AD components such as security/distribution groups, group policies, Asure, Intune, DNS and DHCP, and MS Office Suite (Word, Excel, PowerPoint, Outlook) and Office 365 environment.
  • Skills with MDM's, ITSM tools and ITAM.
  • Proven experience in providing high-quality customer service, including technical support directly to users, customer needs assessment to address service level agreements, and meeting quality standards for customer service.
  • Strong communication skills, both verbal and written, and proficiency in presentations.
  • Seasoned leadership and delegation skills in a team environment.
  • Fast learner with the ability to quickly grasp new technologies.
What We Offer:
  • Competitive salary and excellent benefits package.
  • Opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • Encouragement to develop skills through on-site training and tuition reimbursement.
  • Good work/life balance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability that requires accommodation during the selection process, please email.

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