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Technical Support Specialist
2 months ago
As a Technical Support Specialist at Twin City Staffing, you will play a vital role in ensuring the seamless operation of our IT infrastructure. Your responsibilities will encompass the support, maintenance, and training necessary to empower our team. Your proficiency in computer systems, Office 365, and various specialized software will significantly contribute to our operational efficiency.
Location: Remote
Salary: $60,000 - $65,000 annually
Working Hours: 8:00 am - 5:00 pm, Monday - Friday
Benefits of the Technical Support Specialist position:
- Competitive salary
- Standard daytime hours promoting a healthy work-life balance
- Comprehensive medical insurance
- Dental and vision coverage
- Flexible Spending Account (FSA)
- Life and disability insurance
- Accident and critical illness coverage
Key Responsibilities:
- Oversee the onboarding and offboarding processes for employees, managing all IT-related duties, including the setup and upkeep of computers, network systems, Wi-Fi, and printers.
- Administer and maintain Office 365 accounts, software subscriptions, VPN access, and software licenses.
- Deliver user training and technical assistance, troubleshoot hardware and software challenges, and support security audits and events.
- Facilitate system integrations and process enhancements, acting as a consultant to boost productivity.
Qualifications:
- Expertise in Office 365, Windows, and related support applications.
- 2-5 years of experience in technical support and a two-year degree or equivalent knowledge.
- Ability to work autonomously with minimal oversight and manage after-hours support.
- Comprehensive understanding of MS365, Windows, Microsoft Intune, Defender, AzureAD, Cisco VPN, and cybersecurity principles.
Equal Opportunity Employer:
Twin City Staffing is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.