IT Support Specialist
3 days ago
Volt is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting complex software issues, and working closely with our development team to resolve problems.
Key Responsibilities:- Become an expert power user of our internal nuclear configuration management software
- Triage new and backlogged user support tickets
- Help users solve their problems by training them, working with them (e.g. via screenshare), and/or building Software Change Requests to send to the developer team
- Regularly inform users about the status of support requests they've sent in
- Provide feedback to the developer team about common issues users have, and what updates to the software might help reduce
- Update documentation and training material based on common user needs/questions
- Participate in testing new features during regular new releases of the software
- At least 2 years helping people answer user support questions about complex software, ideally developed in-house
- Demonstrated ability to debug user problems in browsers, including using the in-browser dev console to understand network calls and error messages
- Excellent written and verbal communication skills
- Ability to learn and understand how to use complex custom software in nuclear reactor design space
- Ability to work professionally with users through complex and often frustrating issues
- Ability to teach users how to use software effectively
- Ability and willingness to understand enough depth about how the system works to know when developer changes are needed
- Interest in learning more about Python/Django/Javascript/Vue software development desired
- Strong communication skills desired
- Competitive hourly rate: $45-$65 per hour
- Benefits package, including health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law)
- Employee Assistance Program (EAP)
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.
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