Current jobs related to Technical Support Specialist 4 - Saint Paul, Minnesota - Metropolitan Council


  • Saint Paul, Minnesota, United States Apex Systems Full time

    Technical Support Specialist Job DescriptionApex Systems is seeking a highly skilled Technical Support Specialist to join our team in Eagan, MN. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the industrial dishwasher industry.Main Responsibilities:Provide technical support via phone, email,...


  • Saint Paul, Minnesota, United States Volt Company Defunct Full time

    At Volt, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll provide top-notch technical assistance and customer service to our clients, ensuring their electronic medical record (EMR) applications run smoothly.This is a full-time opportunity that requires a strong background in customer service...


  • Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Summary:Volt is seeking a skilled IT Support Specialist to provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.This is a full-time opportunity that requires a strong understanding of IT systems and excellent communication skills.Key...


  • Saint Paul, Minnesota, United States Volt Company Defunct Full time

    About the Role:Volt is hiring an IT Epic Support Specialist to provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.This is a full-time opportunity that requires an Associate degree or equivalent work experience, along with one year of related work experience...


  • Saint Paul, Minnesota, United States TSI USA Full time

    Technical Support Specialist at TSIThe Instrumentation Technical Support Specialist provides technical support to TSI customers, distributors, channel partners, OEMs, engineers, end users, Regional Sales Managers (RSM) and other TSI offices around the world.ResponsibilitiesAssist internal and external customers by providing functional support through...


  • Saint Paul, Minnesota, United States Trane Technologies Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Trane Technologies. As a Technical Support Specialist, you will play a critical role in providing technical expertise and support to our customers and internal stakeholders. Your primary responsibility will be to assist with the sale, installation, and...


  • Saint Paul, Minnesota, United States Trane Technologies Full time

    Join Our Team as a Technical Support SpecialistAt Trane Technologies, we're committed to creating comfortable, sustainable, and efficient environments. As a Technical Support Specialist, you'll play a crucial role in ensuring our customers receive world-class products and services. Your expertise in building automation systems and HVAC controls will help us...


  • Saint Paul, Minnesota, United States Nagios Enterprises, LLC Full time

    Job Title: Technical Support EngineerAt Nagios Enterprises, LLC, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our customers and partners.Key Responsibilities:Act as the primary point of contact for...


  • Saint Paul, Minnesota, United States Trane Technologies Full time

    Join Our Team as a Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Trane Technologies. As a Technical Support Engineer, you will play a critical role in providing technical support and expertise to our customers and internal teams.Key Responsibilities:Provide technical support and expertise to...


  • Saint Paul, Minnesota, United States Trane Technologies Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Trane Technologies. As a key member of our organization, you will play a critical role in providing world-class technical support to our customers and internal stakeholders.Key ResponsibilitiesAssist with product development through use case analysis and ad hoc...


  • Saint Paul, Minnesota, United States Trane Technologies Full time

    About the RoleWe are seeking a highly skilled Controls Technical and Product Support Engineer to join our team at Trane Technologies. As a key member of our organization, you will play a critical role in providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesAssist with product development through use case...

  • IT Support Specialist

    1 month ago


    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Title: IT Support SpecialistVolt is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting complex software issues, and working closely with our development team to resolve issues.Key Responsibilities:Provide technical support to...


  • Saint Paul, Minnesota, United States Blue Star Partners LLC Full time

    Job OverviewBlue Star Partners LLC is seeking a skilled Technical Content Specialist to create high-quality technical articles, reports, and documentation for various uses. The ideal candidate will have a strong background in technical writing, with experience in creating content for corporate and technical environments.Key ResponsibilitiesDevelop and...


  • Saint Paul, Minnesota, United States C4 Technical Services Full time

    Job Title: Data Integration SpecialistJob Summary:C4 Technical Services is seeking a skilled Data Integration Specialist to join our team. As a Data Integration Specialist, you will be responsible for designing, developing, and implementing ETL processes using Informatica and SnapLogic. You will work closely with our application groups to prepare effective...


  • Saint Paul, Minnesota, United States Gophermods Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist with IT Hardware Expertise to join our team at Gophermods. As a key member of our support team, you will be responsible for providing top-notch customer service and technical repair expertise to our clients.Key ResponsibilitiesProvide exceptional customer service and technical support to...


  • Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Your future? Let's build it at Volt. We're immediately hiring for a MyChart IT Support Tech (Remote within US). As a Support Tech, you'll provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.This is a full-time opportunity.The ideal candidate will...


  • Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Your future starts here at Volt, where we're immediately hiring for a MyChart IT Support Tech (Remote within US). As a Support Tech, you'll provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.This is a full-time opportunity.The ideal candidate will...


  • Saint Paul, Minnesota, United States HighCloud Solutions Full time

    About the RoleWe are seeking a highly skilled Middleware Support Specialist to join our team at HighCloud Solutions. As a key member of our integration team, you will be responsible for designing, implementing, and supporting complex middleware systems.Key ResponsibilitiesDesign and implement middleware solutions using IBM products such as WebSphere...


  • Saint Paul, Minnesota, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled Technical Service Specialist to join our team at Medtronic. As a Technical Service Specialist, you will be responsible for providing technical support and assistance to customers and healthcare professionals regarding our Cardiac Implantable Electronic Devices.Key ResponsibilitiesReview and analyze Cardiac...


  • Saint Paul, Minnesota, United States C4 Technical Services Full time

    Job SummaryAs a Data Integration Specialist at C4 Technical Services, you will be responsible for designing, developing, and implementing ETL solutions using Informatica and SnapLogic. You will work closely with the application groups to prepare effective solutions for all programs and collaborate with the team to troubleshoot and resolve issues.Key...

Technical Support Specialist 4

2 months ago


Saint Paul, Minnesota, United States Metropolitan Council Full time
Job Title: Technical Support Specialist 4

We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering the technology needs of staff with roles essential to the day-to-day operations of the IS Endpoint Support Services.

Key Responsibilities:
  • Schedule refresh appointments to ensure that operating systems, laptops, and PCs are upgraded or replaced in a timely manner.
  • Manage imaging, data transfer, app installation, and hardware setup during refreshes.
  • Troubleshoot issues related to upgrades.
  • Maintain accurate records of all work performed during refresh activities.
  • Coordinate staffing across locations and proactively manage Service Level Agreement (SLA) requirements.
  • Oversee IT infrastructure implementation and maintenance, including hardware and software components.
  • Oversee and Collaborate with the Endpoint Manager on negotiations of vendors and services associated with all endpoints.
  • Manage the endpoint refresh project.
  • Collaborate with Project Managers on additional projects involving endpoint support services.
  • Manage internal and external deployment teams for technology refresh.
Requirements:
  • Bachelor's degree in Computer Technology or a related field and four (4) or more years of experience.
  • Associate's degree in Computer Technology or a related field and six (6) or more years of experience.
  • High School Diploma or GED and eight (8) or more years of experience.
  • Experience providing high-quality customer service in a ITIL best practices support environment with emphasis on incident and problem management, service-level management, asset management, security compliance, and adherence to documented policies, standards, and procedures.
Preferred Qualifications:
  • Project management certification or experience in project management.
  • Knowledge of security best practices related to data and asset security.
  • Proven ability to troubleshoot and solve hardware and software problems.
  • Demonstrated experience with (PMBOK) project management processes and methodologies.
  • Experience with Microsoft Windows 7, 10 & 11, Active Directory Services, including AD components such as security/distribution groups, group policies, Asure, Intune, DNS and DHCP, and MS Office Suite (Word, Excel, PowerPoint, Outlook) and Office 365 environment.
  • Skills with MDM's, ITSM tools and ITAM.
  • Proven experience in providing high-quality customer service, including technical support directly to users, customer needs assessment to address service level agreements, and meeting quality standards for customer service.
  • Strong communication skills, both verbal and written, and proficiency in presentations.
  • Seasoned leadership and delegation skills in a team environment.
  • Fast learner with the ability to quickly grasp new technologies.
  • Advanced skills in Word, Excel, PowerPoint, Access, Outlook, MS Project, Visio Flow Chart, Internet, TXBase, Web Tools, and Computer Networks (LAN and WAN).
  • Ability to identify issues and troubleshoot effectively.
  • Experience incorporating principles of diversity, equity, and inclusion in work processes.
What We Offer:
  • Competitive salary and excellent benefits package.
  • Opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • Encouragement to develop skills through on-site training and tuition reimbursement.
  • Good work/life balance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability that requires accommodation during the selection process, please email us.