Technical Support Specialist

6 hours ago

Saint Paul, Minnesota, United States BCforward Full time
Job Title: Technical Support Representative

We are seeking a highly motivated and organized Technical Support Representative to join our team at BCforward. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing top-notch technical support to our clients.

Job Summary:

The Technical Support Representative will be responsible for monitoring and maintaining large-scale computing infrastructure, identifying and resolving technical issues, and providing exceptional customer service. This role requires strong technical skills, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Monitor and maintain large-scale computing infrastructure, including 300+ applications
  • Determine the cause of alarms and take appropriate actions, including logging alerts and notifying stakeholders
  • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
  • Act as service incident lead for issues, including maintaining incident tickets and notifying executive leadership
  • Assist in triage and incident management, including collecting and analyzing performance metrics
  • Assist the development team in deployment activities, including executing change requests and maintaining SOX compliance
  • Compose and send notifications to management for incidents
  • Monitor and execute incident and change requests
Requirements:
  • High School diploma or equivalent and 5 years of additional experience, or Bachelor's degree and minimum 1 year of IT experience
  • Past experience with help desk or incident management
  • Strong knowledge and understanding of networking
  • Basic understanding of Windows and Linux operating systems
  • Ability to identify and relay information and symptoms detected by monitoring tools
  • Ability to read and follow detailed instructions or procedures
  • Effective communication skills
Preferred Qualifications:
  • Bachelor's Degree in Computer Science or associated discipline
  • Familiarity working with enterprise monitoring products
  • Working knowledge of IT Service Desk model
  • Experience working in large-scale IT environment
  • Experience in Critical Incident Management, including communication with various levels of executive management
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.

  • Technical Support Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Twin City Staffing Full time

    Job OverviewAs a Technical Support Specialist at Twin City Staffing, you will play a vital role in ensuring the seamless operation of our IT infrastructure. Your responsibilities will encompass the support, maintenance, and training necessary to empower our team. Your proficiency in computer systems, Office 365, and various specialized software will...

  • Technical Support Specialist 4

    1 week ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    Job Title: Technical Support Specialist 4We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering technology needs of staff.Key...

  • Technical Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States Apex Systems Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will play a critical role in providing technical support to our clients, ensuring the effective and efficient delivery of technical information needed to serve their customers.Main...

  • Technical Support Specialist 4

    10 hours ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    Job Title: Technical Support Specialist 4We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our IT department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering the technology needs of staff with roles...

  • Technical Support Specialist 4

    7 days ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    Job Title: Technical Support Specialist 4We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering the technology needs of staff...

  • Technical Support Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States Harvard Bioscience Full time

    Job OverviewAt Harvard Bioscience, we are dedicated to fostering an environment where our team members are motivated and aligned with our mission of facilitating the discovery, safety, and production of future therapeutics. With over a century of experience, Harvard Bioscience is recognized as a pioneering developer, manufacturer, and distributor of...

  • Technical Support Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Trafera LLC Full time

    Job OverviewCompensation: $22/hr + potential quarterly bonuses up to $1,000Work Schedule: Monday to Friday, from 7:00 AM to 3:30 PMPosition Summary:The Technical Support Specialist plays a crucial role in enhancing operational efficiency by meticulously reviewing incoming purchase orders, managing Return Merchandise Authorizations (RMAs), overseeing current...

  • Technical Support Specialist 4

    8 hours ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    About the JobWe are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will play a critical role in providing technical support and leadership for our endpoint lifecycle team.Key ResponsibilitiesProvide technical support and leadership for the...

  • IT Support Specialist

    1 hour ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Title: Support SpecialistAt Volt, we are seeking a highly skilled Support Specialist to join our team. As an IT Epic Support Specialist, you will play a critical role in providing technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.Key Responsibilities:Provide...

  • Customer Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Best Buy Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our customers, helping them to resolve technical issues and achieve their technology goals.Key ResponsibilitiesProvide Technical...

  • Technical Service Specialist, CareLink Express

    3 hours ago

    Saint Paul, Minnesota, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled Technical Service Specialist to join our team at Medtronic. As a Technical Service Specialist, you will play a critical role in supporting our customers with remote monitoring for our CareLink Express Service.Key ResponsibilitiesReview Cardiac Implantable Electronic Device data and provide quality analysis of the...

  • IT Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Title: IT Support SpecialistVolt is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting complex software issues, and working closely with our development team to resolve problems.Key Responsibilities:Become an expert power user...

  • Receptionist and Technical Support Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States LLOYD SECURITY INC Full time

    Job OverviewWe are in search of a tech-savvy individual who possesses the skills to manage our front desk and provide essential technical assistance. This friendly candidate will handle incoming communications, support office operations, and acquire basic troubleshooting knowledge.Key ResponsibilitiesManage phone calls and direct inquiries...

  • ERP Support Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Genesis10 Full time

    Genesis10 is currently seeking an ERP Support Specialist for a contract opportunity. Position Overview:The Level 2 IT Help Desk Support Specialist will deliver advanced technical assistance and troubleshooting for users across multiple locations. This role demands a robust understanding of diagnosing and resolving challenges associated with software...

  • IT Support Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States PCs for People Full time

    Job OverviewPosition SummaryThe IT Support Specialist will be responsible for overseeing daily operations within the technical support team. This role requires a proactive approach to ensure that the team remains focused and efficient while achieving both short-term and long-term objectives.Core ResponsibilitiesCollaborate with the Technical Support Manager...

  • Signal Support Systems Specialist

    1 week ago

    Saint Paul, Minnesota, United States Army National Guard Full time

    Job DescriptionAs a Signal Support Systems Specialist with the Army National Guard, you will play a critical role in ensuring the smooth flow of information within military units. Your expertise will be essential in integrating signal systems and networks, performing signal support functions, and maintaining authorized signal equipment.Key...

  • Medical Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States BioLife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...

  • Program Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Program Support SpecialistLutheran Social Service of Minnesota is a dynamic organization serving diverse populations. We foster an environment of trust, respect, and inclusivity.Job SummaryThe Program Support Specialist will provide individualized support and coordination of services to members participating in supplemental benefit services. This role...

  • Program Support Specialist

    7 days ago

    Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Program Support SpecialistLutheran Social Service of Minnesota is a dynamic organization serving diverse populations. We offer an inclusive work environment and careers that challenge and reward employees.Job Summary:The Program Support Specialist will provide individualized support and coordination of services to members participating in supplemental...

  • Legal IT Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Beacon Hill Staffing Group Full time

    Job SummaryWe are seeking a skilled Legal IT Support Specialist to join our team at Beacon Hill Staffing Group. As a key member of our team, you will be responsible for providing technical support and expertise in the management of data and systems.Key ResponsibilitiesClearing and deleting archived workspaces in RelativityCopied and deleting data from ERD...