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Technical Support Specialist

2 months ago


Saint Paul, Minnesota, United States Apex Systems Full time
Technical Support Specialist Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will play a critical role in providing technical support to our clients, ensuring the effective and efficient delivery of technical information needed to serve their customers.

Main Responsibilities:
  • Provide technical support via phone, email, video, and other means to clients' sales and service organization.
  • Contribute to new systems development, launch, and quality improvement teams.
  • Provide on-site technical support and problem-solving as needed.
  • Prepare and submit special reports, and transfer follow-up information via email, US mail, or phone.
  • Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
  • Compose technical support literature such as SOPs, Technical Service Bulletins, and Technical Digest articles.
  • Represent clients as a tour host at R&D, and on corporate account informational visits to customer locations, as needed.
  • Complete special project assignments.
  • Develop training materials, and train phone room staff.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Minimum of 3 years work experience in a technical role such as client Territory Manager, client Route Manager, Electrical, Plumbing, Electronics, Lab Technician, Chemistry, Microbiology, Food Sanitation.
  • Demonstrated thorough knowledge of electrical wiring, and plumbing.
  • Demonstrated strong written and oral communication skills.
  • Demonstrated attention to detail and problem-solving skills.
  • Demonstrated knowledge of clients cleaning and sanitation products, and advance knowledge of clients equipment design, function, and installation procedures.
  • Self-motivated, able to work proactively and independently in a fast-paced environment.
  • Experience with client or competitive warewashing, cleaning, and sanitation product line sales or service organization.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.