Technical Support Specialist

1 week ago


Saint Paul, Minnesota, United States Harvard Bioscience Full time
Job Overview

At Harvard Bioscience, we are dedicated to fostering an environment where our team members are motivated and aligned with our mission of facilitating the discovery, safety, and production of future therapeutics. With over a century of experience, Harvard Bioscience is recognized as a pioneering developer, manufacturer, and distributor of scientific research tools tailored for the life sciences sector. Our innovative technologies, products, and services support essential research, discovery, and pre-clinical testing for drug development. Our clientele includes prestigious academic institutions, government laboratories, and leading pharmaceutical, biotechnology, and clinical research organizations globally.

Position Summary

We are currently looking for a dedicated individual to join our team as a Technical Support Specialist. The primary responsibility of this role is to ensure the seamless operation of computer systems, enabling end users to effectively complete their business tasks. This includes receiving, prioritizing, documenting, and actively resolving user support requests. Problem-solving may require the use of diagnostic tools and may involve providing in-person assistance at the desktop level. Candidates must be available for on-site work during standard business hours.

Key Responsibilities

Addressing hardware and software issues related to:

  • Email and Microsoft Office Suite
  • Printers and peripheral devices
  • Setting up new computers
  • Desktop telephony
  • Identifying potential cybersecurity vulnerabilities
  • Network drive mapping
  • Password management
  • IT equipment setup

Required Skills and Qualifications

  • Proficiency with computers, printers, and Windows operating systems.
  • Experience with network drive mapping.
  • Familiarity with office productivity tools.
  • Understanding of TCP/IP and wireless networking.
  • Strong customer service abilities.
  • Self-driven to acquire new skills.

Preferred Skills

Knowledge of:

  • Active Directory
  • Azure Administration
  • Microsoft Certifications

Physical Requirements

Ability to lift up to 50 pounds.

Harvard Bioscience is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.



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