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Technical Service Specialist, CareLink Express

2 months ago

Saint Paul, Minnesota, United States Medtronic Full time
About the Role

We are seeking a highly skilled Technical Service Specialist to join our team at Medtronic. As a Technical Service Specialist, you will play a critical role in supporting our customers with remote monitoring for our CareLink Express Service.

Key Responsibilities
  • Review Cardiac Implantable Electronic Device data and provide quality analysis of the data
  • Provide results to the facility in a specified timeframe via phone and written communications
  • Provide accurate technical information to callers
  • Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
  • May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification
  • Able to operate a computer and work in multiple operating systems
  • Answer incoming calls from customers
  • Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators
Requirements
  • Bachelors degree required
  • Minimum of 2 years of experience, or advanced degree in lieu years of experience
  • Nice to Have:
    • Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices
    • Previous Cardiac experience
    • Field sales or clinical specialist experience with cardiac devices
    • Call center or customer service experience
    • Medtronic CIED device product knowledge
    • Remote Monitoring experience with Carelink and/or Carelink Express website
    • Knowledge of FDA/GMP/MDR device regulations
    • Advanced verbal and written communication skills
    • Analytical/critical thinking skills/experience
    • Time management skills
    • Demonstrated ability to utilize computer and telephone efficiently
About Medtronic

At Medtronic, we are committed to improving the lives of patients around the world. We are a global leader in medical technology and solutions, and we are seeking talented individuals to join our team.

We believe that our employees are our greatest asset, and we are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' growth and development.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join us in our mission to alleviate pain, restore health, and extend life.