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Business Development Associate

2 months ago

Pittsburgh, Pennsylvania, United States Triangle Fastener Corporation Full time
Job Description

Triangle Fastener Corporation is a leading wholesale distributor serving the construction industry in the US and beyond since 1977. We are seeking a full-time Sales Development Representative to join our team at our office in Pittsburgh, PA.

This position is ideal for an ambitious individual who can thrive in a fast-paced environment while working in collaboration with supportive and knowledgeable professionals.

As a Triangle Fastener Corporation employee, you can expect a team-oriented environment with plenty of benefits, including:

  • Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance
  • Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays
  • Company-funded disability and life insurance
  • Consistent employer contribution to 401k

Key Responsibilities

The Sales Development Representative position is responsible for providing comprehensive support for all customer sales transactions, including those initiated by the Outside Sales team. The duties of the position encompass various aspects of the sales process, such as:

  • Generating sales through phone, email, and electronic communication channels
  • Handling order and quotation requests
  • Efficiently managing order entries
  • Driving overall customer satisfaction through exceptional service and support

Essential Functions

The essential functions of this position include, but are not limited to, the following:

  • Providing customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses
  • Monitoring and maintaining proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency
  • Coordinating delivery schedules and communicating essential delivery information to customers, ensuring timely and accurate shipments
  • Proactively addressing and resolving customer service issues while diligently tracking open orders to ensure customer satisfaction
  • Cultivating and nurturing strong working relationships with vendors to enhance partnership and service quality
  • Performing follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust
  • Managing walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs
  • Coordinating and supporting sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy
  • Maintaining the showroom and offering innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation
  • Pulling orders for counter sales as needed, in a timely and efficient manner
  • Maintaining seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily
  • Regularly auditing the open sales reports to uphold data accuracy and operational efficiency
  • Processing and dispatching samples, catalogs, and credit applications sourced from the sales leads
  • Striving for excellent customer service while delivering on commitments and promises to customers

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

REQUIRED

PREFERRED

Experience

1+ years of prior experience in a customer service position, or related position

3+ years of prior experience in an inside sales position, or related position

Education

High School Diploma/GED

Associate degree in business, sales, marketing, or similar, or equivalent level of prior relevant experience

Additional Skills/Notes

  • Proficient in Microsoft Office Suite
  • Proficient in multitasking to efficiently manage various responsibilities
  • Skilled at working effectively in a collaborative environment
  • Effective communication skills, both spoken and written
  • Proficient in problem-solving, addressing challenges effectively
  • Ability to learn and execute company software, including SXE