Lead Environment Support Specialist

1 week ago


Princeton New Jersey, United States TMS LLC Full time
Position:
Lead Environment Support Specialist

Company:
TMS LLC

Location:
Princeton, New Jersey (Onsite)

Contract Duration:
3-6 Months

Experience Required:
7-8 Years

Note:
Candidates must possess experience in Production Support within environments such as ETL Suites and Control Monitoring.

Job Overview:
As a Lead Environment Support Specialist, you will be responsible for overseeing a team of support analysts dedicated to maintaining and supporting clients' Ab Initio environments. Your role will involve:

Key Responsibilities:
1. Directing a team of support analysts to ensure effective support and maintenance of Ab Initio environments for clients.
2. Managing support tickets and escalations, guaranteeing prompt resolution of issues.
3. Developing and refining support processes and procedures tailored for Ab Initio environments.
4. Collaborating closely with clients to comprehend their needs and deliver customized support solutions.
5. Coordinating with development teams to implement necessary fixes and enhancements to the Ab Initio environments.
6. Monitoring the performance and stability of Ab Initio environments, executing optimizations as required.
7. Providing regular updates and reports to clients and management regarding support activities and performance metrics.
8. Keeping abreast of the latest trends and best practices in Ab Initio technology.

Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Over 10 years of total experience, with at least 5 years in Production Support operations.
- Demonstrated experience in managing support teams within Ab Initio or comparable ETL environments.
- In-depth knowledge of Ab Initio ETL tools and technologies.
- Proficiency in Access Control, Ab Initio Authorization Gateway, User Management, Metadata Hub (MDH) uploads, Unix (AIX), Linux, DB2, SQL, Unix Scripting, TOAD, and SRTS.
- Significant experience with UNIX systems.
- Experience in managing support tickets and escalations effectively.
- Familiarity with ITIL framework and best practices.
- Exceptional leadership and team management capabilities.
- Strong communication and interpersonal skills.

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