Lead TIBCO Support Specialist

2 weeks ago


Jersey City, New Jersey, United States Eateam Full time
Lead TIBCO Support Specialist
Location: Remote with occasional onsite collaboration.
Duration: Contractual engagement with potential for extension.

Key Responsibilities
  • **Incident Management**: Spearhead the resolution of production challenges, from diagnosing issues to implementing swift solutions. Ensure minimal service interruptions and compliance with service level agreements (SLAs).
  • **Analytical Problem Solving**: Employ advanced analytical skills to troubleshoot and resolve intricate issues within J2EE environments. Establish long-term solutions to mitigate future incidents.
  • **Automation Development**: Design and maintain scripts and automation tools to enhance operational efficiency, streamline deployment processes, and reduce repetitive tasks. Prioritize automation of recovery processes and routine maintenance to bolster system reliability.
  • **Performance Enhancement**: Utilize Application Performance Management (APM) tools to monitor application performance. Identify performance bottlenecks and optimize J2EE applications through code enhancements and resource management.
  • **Release Coordination**: Collaborate with development teams to oversee application releases and deployments, ensuring changes are implemented with minimal disruption to production services.
  • **Site Reliability Engineering (SRE)**: Adopt SRE methodologies, including defining and tracking Service Level Indicators (SLIs) and Service Level Objectives (SLOs), managing error budgets, and conducting post-incident reviews.
  • **Capacity Management**: Analyze system usage trends and conduct capacity planning to guarantee the scalability and reliability of J2EE applications and services.
  • **Security Implementation**: Engage in security evaluations and enforce best practices to protect applications and data. Respond effectively to security incidents and vulnerabilities.
  • **Documentation Maintenance**: Develop and sustain thorough documentation covering system architecture, configuration, deployment protocols, and troubleshooting procedures.
  • **Team Collaboration**: Work in close partnership with development, QA, and operations teams to cultivate a collaborative atmosphere. Communicate effectively with both technical and non-technical stakeholders to ensure transparency and alignment.
  • **Real-time Support**: Provide timely and responsive support in critical application chatrooms as needed.
Required Skills
  • IT professional with 7-9 years of experience in leading and managing 24x7 multi-environment platform and application support, including hands-on incident and change management.
  • Proven experience in monitoring and operating TIBCO BW 6.x applications.
  • Proficient in configuring and troubleshooting the TIBCO environment.
  • Strong knowledge of TIBCO BW/EMS.
  • Demonstrated experience in conducting root cause analysis and implementing resolution strategies, along with making configuration adjustments.
  • Experience in developing automation scripts; familiarity with cloud technologies is a plus.
  • Excellent communication skills.
Preferred Qualifications
  • Experience in the insurance sector.


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