Lead TIBCO Support Specialist
2 weeks ago
Location: Remote with occasional onsite collaboration.
Duration: Contractual engagement with potential for extension.
Key Responsibilities
- **Incident Management**: Spearhead the resolution of production challenges, from diagnosing issues to implementing swift solutions. Ensure minimal service interruptions and compliance with service level agreements (SLAs).
- **Analytical Problem Solving**: Employ advanced analytical skills to troubleshoot and resolve intricate issues within J2EE environments. Establish long-term solutions to mitigate future incidents.
- **Automation Development**: Design and maintain scripts and automation tools to enhance operational efficiency, streamline deployment processes, and reduce repetitive tasks. Prioritize automation of recovery processes and routine maintenance to bolster system reliability.
- **Performance Enhancement**: Utilize Application Performance Management (APM) tools to monitor application performance. Identify performance bottlenecks and optimize J2EE applications through code enhancements and resource management.
- **Release Coordination**: Collaborate with development teams to oversee application releases and deployments, ensuring changes are implemented with minimal disruption to production services.
- **Site Reliability Engineering (SRE)**: Adopt SRE methodologies, including defining and tracking Service Level Indicators (SLIs) and Service Level Objectives (SLOs), managing error budgets, and conducting post-incident reviews.
- **Capacity Management**: Analyze system usage trends and conduct capacity planning to guarantee the scalability and reliability of J2EE applications and services.
- **Security Implementation**: Engage in security evaluations and enforce best practices to protect applications and data. Respond effectively to security incidents and vulnerabilities.
- **Documentation Maintenance**: Develop and sustain thorough documentation covering system architecture, configuration, deployment protocols, and troubleshooting procedures.
- **Team Collaboration**: Work in close partnership with development, QA, and operations teams to cultivate a collaborative atmosphere. Communicate effectively with both technical and non-technical stakeholders to ensure transparency and alignment.
- **Real-time Support**: Provide timely and responsive support in critical application chatrooms as needed.
- IT professional with 7-9 years of experience in leading and managing 24x7 multi-environment platform and application support, including hands-on incident and change management.
- Proven experience in monitoring and operating TIBCO BW 6.x applications.
- Proficient in configuring and troubleshooting the TIBCO environment.
- Strong knowledge of TIBCO BW/EMS.
- Demonstrated experience in conducting root cause analysis and implementing resolution strategies, along with making configuration adjustments.
- Experience in developing automation scripts; familiarity with cloud technologies is a plus.
- Excellent communication skills.
- Experience in the insurance sector.
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