Customer Support Specialist

6 days ago


Deer Park, Texas, United States Enerpac Tool Group Corp Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Enerpac Tool Group Corp. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Order Management: Accurately and efficiently enter customer orders into our ERP system, ensuring timely and accurate processing.
  • Customer Communication: Provide clear and concise information to customers regarding order confirmations, ship dates, and product availability.
  • Problem Resolution: Effectively manage and resolve customer complaints and concerns in a professional and timely manner.
  • Process Improvement: Identify opportunities to improve our customer service processes and implement changes to enhance the customer experience.
Requirements
  • Customer Service Experience: Minimum 3 years of experience in a customer-facing role, preferably in a manufacturing environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers, sales teams, and internal departments.
  • Technical Skills: Intermediate skills in Microsoft Office applications, including Outlook, Teams, and Excel. Knowledge of Oracle ERP or similar ERP system is preferred.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our company.
  • Collaborative Environment: A collaborative and dynamic work environment with a team of experienced professionals.


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