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Customer Acquisition Specialist

2 months ago

Deer Park, Texas, United States Atlas Copco Full time
About the Role:

As a pivotal member of our organization, you will engage with potential clients across various sectors, including electronics, medical research, renewable energy, and more. Your efforts will contribute significantly to our mission of fostering sustainable innovations for a brighter future.

Key Responsibilities:

Inbound Lead Management:
  • Respond to incoming inquiries, ensuring effective qualification and routing to the appropriate rental representative.
  • Manage inquiries received through various channels, including emails and web forms.
  • Conduct insightful discussions with prospective clients to ascertain their needs and gauge their interest.
  • Follow up with rental representatives to confirm lead engagement.
  • Work towards achieving established performance metrics.
  • Monitor the impact of your efforts on revenue generation and company growth.
  • Ensure prompt and effective responses to inquiries and web leads.
  • Maintain accurate records of customer interactions in the CRM system.
  • Deliver exceptional customer service by addressing questions and providing tailored solutions.

Outbound Lead Development:
  • Proactively identify new customer segments and opportunities.
  • Generate leads through cold outreach methods, including calls and emails.
  • Qualify potential leads through effective questioning and attentive listening.
  • Research organizations to pinpoint decision-makers and create interest.
  • Inform potential clients about the advantages of our services and the benefits of partnering with us.
  • Direct qualified leads to the relevant rental representatives for further engagement.
  • Collaborate with the Sales team to enhance the sales pipeline and drive revenue.
  • Strive to meet performance goals consistently.
  • Document and update customer information accurately in the CRM system.
Ideal Candidate Profile:
  • Proficient with technology and possess a technical mindset.
  • Strong verbal and written communication skills.
  • Passionate about sales and customer satisfaction.
  • Self-motivated with a results-oriented approach.
  • Excellent organizational and time management abilities.
  • Skilled in building rapport and addressing objections.
  • Resilient in the face of challenges and adaptable to change.
  • Innovative thinker with a commitment to continuous improvement.
  • Open-minded and eager to learn from diverse perspectives.
Qualifications:

Education:
  • Bachelor's Degree or equivalent experience.
Experience:
  • 1-3 years in customer service roles.
  • Familiarity with Excel.
Travel Requirements:
  • Occasional travel to client locations as necessary.
What We Offer:
  • A supportive learning environment with opportunities for professional growth.
  • Comprehensive onboarding and training programs.
  • Competitive compensation package with flexible benefits.
  • Health, dental, and vision insurance options.
  • Paid time off and life insurance coverage.
About Us:

Atlas Copco Rental North America operates across the US, Canada, and Mexico, as part of a global team dedicated to innovation and sustainability. We value diverse perspectives and foster an inclusive culture where every employee can thrive.