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IT Support Specialist

2 months ago

Deer Park, Texas, United States INSPYR Solutions Full time
About the Role

We are seeking a highly skilled IT Support Engineer to join our team at INSPYR Solutions. As a key member of our IT department, you will be responsible for providing technical support to our employees, both remotely and onsite.

Key Responsibilities
  • Provide technical support to employees, both remotely and onsite
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain computer hardware and software, including laptops, desktops, and mobile devices
  • Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to come up with strategic solutions to recurring problems
  • Set up and maintain employee accounts and access permissions
  • Configure and troubleshoot printers, scanners, and other peripherals
  • Collaborate with other IT team members to identify and resolve complex issues
  • Document technical procedures and create knowledge base articles for the support team
  • Maintain inventory of hardware and software assets
  • Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions
  • Train users to successfully operate new systems and equipment
  • Conduct computer vulnerabilities monthly/weekly patching
  • Participate in 24/7 On-Call Rotation
Requirements
  • 2+ years managing IT Support and/or Help Desk
  • Proven experience with ticketing/support systems
  • Experience troubleshooting network and connectivity issues
  • Knowledge of computer hardware and software (Windows)
Preferred Qualifications
  • 3+ years of experience in IT support or a related field
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • Strong knowledge of computer hardware and software, including Windows and MacOS
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication skills
  • Ability to work well independently and as part of a team
  • Familiarity with Active Directory and Microsoft Office 365
  • ITSM related certifications (ITIL v3 Foundation, HDI Support Manager)
  • CompTIA Security +
About INSPYR Solutions

We are a national expert in delivering flexible technology and talent solutions. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. We work seamlessly with our talent and clients to match the right solutions to the right opportunities.