Human Resources Operations Coordinator

2 weeks ago

New York, New York, United States DocGo Full time

Position:

Human Resources Operations Coordinator

Location:
On-site

Employment Type:
Full-Time

Benefits:
Comprehensive Medical, Dental, and Vision coverage, Paid Time Off, 401k plan

Salary Range:
$62,400-$70,000

About DocGo:
DocGo is at the forefront of the proactive healthcare transformation, offering an innovative care delivery platform that encompasses mobile health services, population health management, remote patient monitoring, and ambulance services. By challenging the conventional healthcare framework, DocGo delivers high-quality, cost-effective care to patients at their convenience. Our proprietary, AI-driven technology, extensive logistics network, and a dedicated team of over 5,000 certified health professionals enhance patient care quality and optimize efficiencies for municipalities, hospital networks, and health insurance providers. With our Mobile Health services, DocGo maximizes the potential of telehealth by facilitating healthcare treatment alongside a remote physician, all within the comfort of a patient's home or workplace. Together with our integrated Ambulnz medical transport services, we are bridging the divide between physical and virtual care.

Key Responsibilities:
  • Provide accurate and thoughtful responses to general employee inquiries.
  • Enhance responsiveness to employee needs.
  • Maintain and improve existing initiatives and processes.
  • Manage data integrity while maintaining organizational structure and projects in real-time.
  • Act as a client and employee-facing service representative for the Human Resources Team.
  • Handle employee life cycle changes, including promotions and demotions.
  • Serve as an additional communication and support channel.
  • Track initial Leave of Absence inquiries to determine appropriate next steps.
  • Administer and educate on Human Resources policies, programs, and practices.
  • Collaborate with various departments, including IT, Operations, HR, and Training & Education, to ensure optimal employee experience.
  • Support change management initiatives through effective communication and implementation.
  • Assist in developing training plans for HR and non-HR systems and functions.
  • Act as a primary contact for employees, addressing payroll issues, benefit inquiries, and employment verifications.
  • Conduct monthly audits of new hire data/access to ensure proper setup in company systems.
  • Facilitate new hire orientation and ensure completion of required training.
  • Manage the maintenance of personnel and medical files, E-Verify administration, background checks, and drug screening procedures.
  • Assess employee satisfaction and track trending issues through problem-solving and staff engagement.
  • Ensure compliance with federal, state, and local labor laws to mitigate potential litigation risks.
  • Undertake special projects as assigned.

Required Education & Experience:
  • High School Diploma or Equivalent.
  • Proven experience in providing employee support or Human Resources administrative services.
  • Familiarity with support desk software, employee databases, and Microsoft 365 suite.

Qualifications:
  • Strong organizational skills and attention to detail.
  • General knowledge of Human Resources disciplines, employment laws, and regulations.
  • Excellent customer service and communication skills.
  • General troubleshooting and multitasking abilities.
  • Results-oriented with high standards of ethics and confidentiality.
  • Ability to work independently, self-motivate, and prioritize tasks effectively.

EEO/AAP Statement:
DocGo is an equal opportunity employer. We respect and honor the fundamental value and dignity of all individuals and are committed to maintaining an environment that appreciates diverse traditions, heritages, and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.

Note:
The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The essential functions of the role may change as the nature of business demands evolve.

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