Guest Services Coordinator
3 weeks ago
Job Type Full-time
THE TEAM
Designed for the contemporary traveler, the 104-key boutique Bottleworks Hotel blends historic architectural elements with modern hospitality features.
THE ROLE
The initial impression a guest has of a hotel is shaped by the expertise and professionalism of the Guest Services Agent. In this role, you will deliver a range of guest services while stationed in the lobby or reception areas. This position is dynamic, diverse, and provides the chance to work flexible hours while engaging with new individuals.
YOUR DAILY RESPONSIBILITIES WILL INCLUDE
- Managing guest check-ins and check-outs, including processing all necessary payments
- Coordinating room assignments and pre-arrival arrangements
- Addressing and resolving guest inquiries and concerns
- Providing information and referrals for services
- Handling and securing guest luggage
- Assisting with group and tour check-ins and check-outs
- Supporting other departments as needed
REQUIREMENTS
YOU WILL EXCEL AT BOTTLEWORKS HOTEL IF
Education High school diploma or equivalent
Experience and/or Training
• Outstanding communication skills and a professional demeanor
• Strong conflict resolution and decision-making abilities
Technology/Equipment Proficient in using various computer applications
YOU ARE A TEAM PLAYER IF
Experience and/or Training Previous experience in customer service
YOU MUST ALSO POSSESS
U.S. Work Authorization (required)
TEAM BENEFITS
We offer a variety of team perks and benefits, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, and Pet Insurance.
ABOUT GERONIMO HOSPITALITY GROUP
Geronimo Hospitality Group is an Equal Employment Opportunity employer.
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