Guest Services Operations Leader

3 weeks ago


Marquand, Missouri, United States Peachtree Group Hospitality Management Full time

Position Overview: As a pivotal member of our team, you will exemplify and promote the core values of Peachtree Group Hospitality Management, inspiring your team to foster a culture of collaboration, exceptional service, and genuine hospitality.

Guest Experience Excellence: Your enthusiasm for delivering outstanding guest experiences will guide your team in managing all guest interactions with the utmost professionalism and care. Encourage innovative thinking to meet guest requests creatively and effectively.

Personalized Guest Engagement: Act as a knowledgeable guide for guests, anticipating their preferences to create memorable experiences tailored to their individual needs.

Team Leadership and Support: Collaborate with your team to ensure daily operational tasks are completed efficiently, cultivating an environment where team members feel valued and empowered to exceed guest expectations.

Safety and Security: Maintain a comprehensive understanding of safety protocols and guest satisfaction, responding promptly to any emergencies and ensuring all team members are well-trained in emergency procedures.

Resource Management: Oversee inventory levels of operational supplies, adhering to budgetary guidelines provided by the General Manager.

Strategic Partnership: Work closely with the General Manager and operations leadership to present a cohesive approach to delivering exceptional guest experiences.

Talent Development: Engage in the recruitment, training, and mentoring of Guest Services associates, fostering a nurturing environment that encourages professional growth and succession planning.

Event Coordination: Ensure the successful execution of property events for both current and prospective guests.

Communication and Collaboration: Facilitate open communication within the department through daily briefings, weekly leadership discussions, and monthly all-staff meetings, promoting transparency and addressing key departmental priorities.

Coaching and Mentorship: Guide your team in skill development, promoting a culture of continuous improvement while addressing any performance issues constructively.

Facility Maintenance: Partner with Housekeeping and Engineering leaders to ensure that hotel facilities and guest rooms are maintained to the highest standards, paying attention to even the smallest details.

Reservation Management: Monitor all reservation platforms, ensuring accurate and thorough handling of reservation details in accordance with established protocols.

Initiative Promotion: Champion departmental and hotel-wide initiatives, ensuring effective communication and training for associates on the objectives of each program.

Regular Updates: Maintain consistent communication with the General Manager to provide operational updates, discuss strategic plans, and align on departmental priorities, demonstrating flexibility in your role to support overall success.



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