Guest Services Representative

1 week ago


Marquand, Missouri, United States Geronimo Hospitality Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Geronimo Hospitality Group. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.

Key Responsibilities

  • Process guest arrivals and departures, including all necessary payments
  • Handle and coordinate room assignments and pre-arrivals
  • Handle guests' concerns and offer referral for services and handle requests for information
  • Handle and store luggage
  • Assist with the check-in and check-out of groups and tours
  • Assist other departments as required

Requirements

  • High school diploma or equivalent
  • Excellent communication skills and professional attitude
  • Effective conflict management and decision making
  • Ability to use a variety of computer applications
  • Knowledge of Opera system
  • Previous experience in customer service

Benefits

  • Employee Discounts
  • Paid Time Off
  • Training & Development Opportunities
  • 401K
  • Medical Benefits
  • 24/7 Online Care
  • Pet Insurance

About Us

Geronimo Hospitality Group is an Equal Employment Opportunity employer.



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