Guest Services Representative
1 week ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Geronimo Hospitality Group. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.
Key Responsibilities
- Process guest arrivals and departures, including all necessary payments
- Handle and coordinate room assignments and pre-arrivals
- Handle guests' concerns and offer referral for services and handle requests for information
- Handle and store luggage
- Assist with the check-in and check-out of groups and tours
- Assist other departments as required
Requirements
- High school diploma or equivalent
- Excellent communication skills and professional attitude
- Effective conflict management and decision making
- Ability to use a variety of computer applications
- Knowledge of Opera system
- Previous experience in customer service
Benefits
- Employee Discounts
- Paid Time Off
- Training & Development Opportunities
- 401K
- Medical Benefits
- 24/7 Online Care
- Pet Insurance
About Us
Geronimo Hospitality Group is an Equal Employment Opportunity employer.
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