Guest Services Coordinator

2 months ago


Marquand, Missouri, United States Embassy Suites by Hilton Indianapolis North Full time


Are you dedicated to providing outstanding service and ensuring guests have a memorable experience? If so, the role of a front desk receptionist at our esteemed hotel could be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring their stay is nothing short of exceptional.

Individuals who thrive in a dynamic environment and seek opportunities for professional growth will find this role rewarding.



Key Responsibilities

  • Collaborate with the housekeeping team to confirm that guest rooms are prepared and ready for arrival.
  • Address and resolve customer inquiries and complaints with professionalism.
  • Welcome guests, handle the registration process, and facilitate check-in and check-out procedures, including issuing room keys and processing payment information.
  • Oversee room reservations through various channels, including in-person, online, and phone inquiries, while providing information on room availability, hotel amenities, pricing, special requests, and loyalty programs.

Essential Bookkeeping Duties:
Maintain accurate and up-to-date guest information records.

Qualifications

  • Completion of high school education or equivalent.
  • Exemplary interpersonal skills, along with strong time management and organizational abilities.
  • Experience in handling phone communications and managing challenging situations effectively.
  • Familiarity with Microsoft Office Suite and reservation management software.
  • A minimum of one year of experience in the hospitality sector, preferably in a front desk role or similar capacity.


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