Guest Services Supervisor
3 weeks ago
Overview:
White Lodging Services, Inc. is a prominent developer and operator of a distinguished collection of premium hotels, vibrant rooftop bars, and exquisite dining establishments located in some of the most desirable cities across the nation.
As a Front Desk Supervisor, you will play a crucial role in embodying the spirit of hospitality, contributing to an environment that fosters personal growth and excellence.
Key Responsibilities:
Deliver exceptional service to guests consistently, anticipating and surpassing their expectations.
Manage the daily operations to ensure a seamless shift, ensuring all checklist items are completed.
Guarantee that Front Desk personnel adhere to brand standards.
Oversee and guide Front Desk staff.
Act as the department lead in the absence of the Department Manager.
Be proficient in performing all hourly tasks and operating all relevant equipment within the department.
Assist in onboarding new team members and provide cross-training for existing staff in accordance with the Certification Program.
Execute additional tasks as required.
Qualifications:
A friendly and engaging demeanor
A constructive and optimistic outlook
Flexibility and adaptability
Prior experience in hospitality is preferred
Additional Benefits:
Comprehensive Medical, Dental, and Vision insurance from day one
Generous Vacation/Paid Time Off (PTO) with rollover options
Paid Parental Leave
Access to wellness resources
Unlimited referral bonuses
401(k) plan with company matching
Healthcare concierge services
Opportunities for leadership development
Tuition reimbursement programs
Discounts on accommodations, dining, and various travel and entertainment experiences
Multiple properties in each market provide further career opportunities
White Lodging Services, Inc. is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive workplace for all employees.
Location Code: 1143
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