Guest Services Coordinator

2 months ago


Marquand, Missouri, United States Embassy Suites by Hilton Indianapolis North Full time


Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the role of a front desk receptionist at our esteemed hotel may be the perfect opportunity for you. In this position, you will be the first point of contact for guests, handling their reservations, managing their account details, and ensuring a seamless stay.

Ideal candidates will thrive in a dynamic environment that offers opportunities for advancement and flexible scheduling. We encourage you to explore this opportunity.



Key Responsibilities

  • Coordinate with the housekeeping team to confirm that guest rooms are prepared and ready for arrival.
  • Address and resolve customer concerns and complaints as they arise.
  • Welcome guests, complete the registration process, facilitate check-ins and check-outs, issue room keys, and securely handle payment information.
  • Manage reservations through various channels, including in-person, online, and phone inquiries, while providing information about room availability, amenities, pricing, special requests, and loyalty programs.

Essential Bookkeeping Duties:
Maintain accurate and up-to-date guest information records.

Required Qualifications

  • High school diploma, GED, or equivalent educational background.
  • Exemplary interpersonal skills, time management abilities, organizational skills, and a strong customer service orientation.
  • Experience in handling phone inquiries and managing challenging situations effectively.
  • Familiarity with Microsoft Office Suite and reservation management software.
  • A minimum of one year of experience in the hospitality sector as a front desk agent or in a comparable role is preferred.


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