Guest Services Coordinator

2 months ago


Marquand, Missouri, United States Embassy Suites by Hilton Indianapolis North Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk receptionist at our esteemed establishment involves welcoming visitors, managing their reservations, and ensuring their stay is nothing short of remarkable.

Ideal candidates will thrive in a dynamic atmosphere, enjoying opportunities for professional development and flexible scheduling.



Key Responsibilities

  • Collaborate with the housekeeping team to confirm that guest rooms are prepared and ready for arrival.
  • Address and resolve customer concerns with professionalism and care.
  • Welcome guests, facilitate the registration process, check them in and out, provide room keys, and securely handle payment information.
  • Oversee room reservations through various channels, including in-person, online, and via phone, while responding to inquiries regarding room availability, amenities, pricing, special requests, and loyalty programs.

Essential Bookkeeping Duties:
Maintain accurate and up-to-date guest information records.

Required Qualifications

  • Completion of high school education or equivalent.
  • Exhibit outstanding interpersonal, organizational, and customer service skills.
  • Experience in handling phone inquiries and managing challenging situations effectively.
  • Proficient in Microsoft Office and familiar with reservation management software.
  • A minimum of one year of experience in the hospitality sector as a front desk agent or in a comparable role is preferred.


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