Guest Services Coordinator
2 months ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk receptionist at our esteemed establishment involves welcoming visitors, managing their reservations, and ensuring their stay is nothing short of remarkable.
Ideal candidates will thrive in a dynamic atmosphere, enjoying opportunities for professional development and flexible scheduling.
Key Responsibilities
- Collaborate with the housekeeping team to confirm that guest rooms are prepared and ready for arrival.
- Address and resolve customer concerns with professionalism and care.
- Welcome guests, facilitate the registration process, check them in and out, provide room keys, and securely handle payment information.
- Oversee room reservations through various channels, including in-person, online, and via phone, while responding to inquiries regarding room availability, amenities, pricing, special requests, and loyalty programs.
Essential Bookkeeping Duties:
Maintain accurate and up-to-date guest information records.
Required Qualifications
- Completion of high school education or equivalent.
- Exhibit outstanding interpersonal, organizational, and customer service skills.
- Experience in handling phone inquiries and managing challenging situations effectively.
- Proficient in Microsoft Office and familiar with reservation management software.
- A minimum of one year of experience in the hospitality sector as a front desk agent or in a comparable role is preferred.
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