Guest Service Ambassador

1 week ago


Marquand, Missouri, United States Drury Hotels Company, LLC Full time
About the Role

We are seeking a highly skilled and friendly Guest Service Agent to join our team at Drury Hotels Company, LLC. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's high standards are met.

Key Responsibilities
  • Guest Service: Serve as the primary point of contact for guests, providing warm and friendly service, and ensuring that their needs are met.
  • Front Desk Operations: Manage front desk operations, including checking guests in and out, handling cash and credit transactions, and maintaining accurate records.
  • Breakfast and Kickback Service: Assist with the preparation and service of breakfast and 5:30 p.m. Kickback, including food preparation, setup, and cleanup.
  • Problem Resolution: Respond to guest complaints and concerns in a professional and courteous manner, resolving issues promptly and efficiently.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a friendly and professional manner.
  • Attention to Detail: Demonstrate attention to detail and ability to multitask, handling multiple responsibilities simultaneously.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage time effectively.
  • Teamwork: Work collaboratively as part of a team, providing support and assistance to colleagues as needed.
What We Offer
  • Competitive Compensation: Receive a competitive hourly rate, with opportunities for quarterly bonuses and career advancement.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, and prescription coverage.
  • Professional Development: Participate in ongoing training and development opportunities, including mentorship and cross-training programs.


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