Customer Engagement Specialist

2 weeks ago


Columbus, Ohio, United States Improveit Home Remodeling Full time
Position Overview

***This is not a remote position***

We are a 35-year-old, award-winning leader in the Home Improvement sector, expanding our Customer Engagement team to meet the growing demand from our clientele.

This role is designed for individuals eager to advance their Sales careers and increase their earnings.

We are in search of a highly driven Customer Engagement Specialist who possesses a competitive spirit and a proactive attitude. You will receive comprehensive training and support to excel in a performance-oriented environment.

In this role, you will reach out to homeowners who have shown interest in our services to schedule appointments for in-home consultations and price assessments. You will be thoroughly trained to discuss our replacement window and bathroom remodeling services, guiding homeowners to recognize benefits such as enhanced home resale value and energy efficiency.

Our Customer Engagement Specialists gain a competitive advantage through extensive training, personalized coaching, and ongoing mentorship, enabling them to learn, earn, and flourish in their sales careers.

We pride ourselves on our low turnover rate, which is a testament to the quality of our training, coaching, and the opportunities we offer to qualified individuals.

If you are seeking a position that allows you to earn a substantial income, receive the necessary support to progress in your career, and be part of a vibrant, growing organization, we encourage you to consider this opportunity.

Benefits for Customer Engagement Specialists:

  • Competitive Compensation (Unlimited Earning Potential)
  • Medical and Dental Insurance Options
  • 401k Retirement Savings Plan
  • Paid Vacation and Personal Days
  • State-of-the-Art Professional Call Center
  • Positive and Upbeat Work Environment
  • Opportunities for Career Advancement
  • No travel required
  • Professional Quality Training and Continuous Coaching

Qualifications for Customer Engagement Specialists:

  • Comfortable with performance-driven objectives
  • Ability to adhere to a script and engage in persuasive dialogues
  • Proven capability to identify needs and address objections
  • Excellent verbal communication skills
  • Highly competitive and self-motivated
  • Strong desire to achieve success
  • Ability to thrive in a fast-paced, results-oriented environment
  • Proficient in computer skills
  • Availability to work some evenings and weekends
  • Minimum of 3 years of experience in Call Center or Inside Sales, required
  • Experience in Collections or related fields is advantageous

Working Hours: Monday-Thursday 12pm-9pm and every Saturday 8am-2pm
***This is not a remote position

About Improveit Home Remodeling:
Since 1989, Improveit Home Remodeling has been serving homeowners as a leading and continuously growing replacement contracting company. We specialize in replacement windows, bathroom renovations, and walk-in safety tubs. Our company is BBB-Accredited with an A+ rating and has won the Consumers' Choice Awards 21 times, completing over 60,000 projects, with one in four being for a repeat customer.

We cultivate a culture centered on success, with a deep commitment to continuous improvement. We seek leaders who are passionate about developing others. For us, "Improveit" is not just a name; it embodies the attitude that drives our efforts for our staff, customers, and communities.



  • Columbus, Ohio, United States Aaron's Full time

    Join the Aarons Team as a Customer Engagement SpecialistAs a vital member of our team, you will be the enthusiastic and positive presence on the sales floor, actively engaging with customers to assist them in discovering the products that best meet their needs. Your role will also involve managing customer documentation and agreements. Occasionally, you will...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    Position Overview***This is not a remote positionJoin a 34-year-old, award-winning leader in the Home Improvement sector as we expand our Customer Engagement team to meet growing client needs.This is an on-site opportunity for individuals eager to advance their Sales careers and increase their earnings.We are in search of a highly driven Customer Engagement...


  • Columbus, Ohio, United States MG8, Incorporated Full time

    Position OverviewMG8, Incorporated is expanding its retail sales team in the Columbus area. We are seeking a dedicated Customer Engagement Specialist to join our dynamic workforce and collaborate with leading telecom providers in the region. In this role, you will have the chance to enhance your expertise in customer relations, sales strategies, and team...


  • Columbus, Ohio, United States CarGroup Holdings LLC Full time

    Position OverviewExciting Opportunity for New Customer Engagement SpecialistsCarGroup Holdings, LLC, operating as USA, is a thriving consumer-to-business platform that enables clients to appraise their vehicles online and transact at local branches. We specialize in vehicle acquisition and have successfully evaluated over 10 million cars online, purchasing...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    ***This is not a remote role***Join a 35-year-old, award-winning leader in Home Improvement as we expand our Call Center to meet growing customer demand.This is an ON-SITE position for individuals eager to advance their Sales careers and increase their earnings.We are in search of a highly driven Call Center Sales Specialist who is motivated to achieve...


  • Columbus, Ohio, United States Dawson Full time

    Job OverviewDawson Customer Engagement SpecialistIndustry: Automotive & Financial ServicesCompensation: $19.50 per hourEmployment Type: Temp to HireSchedule: Monday-Thursday, Full Availability 9am-9pm, and Friday 9am-6pmLocation: OnsitePosition Highlights:Starting pay of $19.50, with a potential increase of $0.50 following the completion of the training...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    Join Our Growing Team as a Customer Engagement Specialist!About Us:Improveit Home Remodeling has been a trusted name in home enhancement since 1989. We are a leading provider of replacement contracting services, specializing in windows, bathroom renovations, and safety tubs. With a commitment to excellence, we proudly serve various markets, including...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    This is not a remote roleImproveit Home Remodeling, a prominent leader in the Home Improvement sector, is expanding its Call Center to accommodate growing customer demand. This position is ON-SITE and ideal for individuals eager to advance their Sales careers while enhancing their income potential.We are in search of a highly driven Call Center Sales...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    ***This is not a remote role***Join a 35-year-old, award-winning leader in Home Improvement as we expand our Call Center to meet growing customer demand.This is an ON-SITE opportunity for individuals looking to advance their Sales careers and increase their earnings.We are in search of a highly driven Call Center Sales Specialist who is motivated to achieve...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    ***This is not a remote role***Join a 35-year-old, award-winning leader in Home Improvement as we expand our Call Center to meet increasing customer demand.This is an ON-SITE position for individuals eager to advance their Sales career and boost their earnings.We are in search of a highly driven Call Center Sales Specialist who is motivated and aims to...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    ***This is not a remote role***Join a reputable leader in the Home Improvement sector as we expand our Call Center to meet growing customer needs.This position is ON-SITE, ideal for individuals eager to advance their Sales careers and increase their earnings.We are looking for a highly driven Call Center Sales Specialist who is motivated and aspires to...


  • Columbus, Ohio, United States Trillium Staffing Full time

    We are seeking Customer Engagement Specialists / Appointment Coordinators for a dynamic and expanding organization in the insurance, benefits, and healthcare sector. This firm boasts a fantastic work environment that is palpable from the moment you enter, and they are looking to expand their team with individuals who can conduct brief 2-5 minute...


  • Columbus, Ohio, United States Huntington Bancshares, Inc. Full time

    Overview:The Customer Engagement Marketing Specialist will focus on enhancing customer relationships through comprehensive multi-channel strategies tailored for distinct customer segments. This role involves leading a collaborative team that includes design, digital, product, and marketing professionals to develop customer-centric campaigns aimed at boosting...


  • Columbus, Ohio, United States Fort Brands Full time

    Position Overview: As a Retail Sales Associate at Fort Brands, you will play a pivotal role in enhancing the shopping experience for our customers. Your primary focus will be on driving sales and establishing meaningful connections with guests.Key Responsibilities:Deliver exceptional customer service that fosters loyalty and repeat visits.Utilize your...


  • Columbus, Ohio, United States Fort Brands Full time

    Position Overview: As a Retail Sales Associate at Fort Brands, you will play a pivotal role in enhancing the shopping experience for our customers. Your primary responsibility will be to drive sales while fostering meaningful relationships with our clientele.Key Responsibilities:Deliver exceptional customer service that encourages repeat visits.Utilize your...


  • Columbus, Ohio, United States Chrysler Dodge Jeep Ram of Franklin Full time

    Job OverviewThe BDC Customer Service Representative at Chrysler Dodge Jeep Ram of Franklin plays a vital role in enhancing customer satisfaction and driving sales. This position is essential for managing customer interactions through various channels, ensuring that inquiries are handled with the utmost professionalism and efficiency.Key...


  • Columbus, Ohio, United States Chrysler Dodge Jeep Ram of Franklin Full time

    Job OverviewThe BDC Customer Service Representative plays a vital role in enhancing customer satisfaction and driving sales at Chrysler Dodge Jeep Ram of Franklin. This position is essential for managing customer interactions through various channels, ensuring a seamless experience for all inquiries related to vehicle services.Key ResponsibilitiesCustomer...


  • Columbus, Ohio, United States Elite Management Service, INC. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Community Engagement Specialist to join our team at Elite Management Service, INC. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and community managers.Key ResponsibilitiesCustomer Service: Provide timely and...


  • Columbus, Ohio, United States KEMBA Financial Credit Union Full time

    Job OverviewPosition: Client Engagement SpecialistReports to: Client Service ManagerSupervises: NoneStatus: Full-TimeSummaryThe Client Engagement Specialist is essential in delivering outstanding service to clients through multiple channels while ensuring adherence to organizational policies. This role involves providing personalized financial solutions...


  • Columbus, Ohio, United States Life Time Fitness Full time

    Job OverviewLife Time Fitness is a premier destination for individuals seeking a fulfilling career in hospitality within a dynamic and expanding organization. Role SummaryThe Client Engagement Specialist position provides a vital role in our community focused on promoting a healthier lifestyle, allowing you to assist members in achieving their wellness...