Customer Engagement Specialist

3 days ago


Columbus, Ohio, United States Trillium Staffing Full time


We are seeking Customer Engagement Specialists / Appointment Coordinators for a dynamic and expanding organization in the insurance, benefits, and healthcare sector. This firm boasts a fantastic work environment that is palpable from the moment you enter, and they are looking to expand their team with individuals who can conduct brief 2-5 minute conversations with prospective clients to arrange meetings for more in-depth discussions about their offerings.

Your role will involve reaching out to businesses from a pre-compiled list of contacts - no need to search for names or numbers, everything is provided. This position operates in a high-volume calling atmosphere, and you will be making numerous calls each day.

If you enjoy engaging with people and staying active, this opportunity may be ideal for you. The working hours are from 8am to 5pm, Monday through Friday. The compensation structure is exceptional, with a base hourly rate of $16/hr.

Additionally, you will receive hourly bonuses for each appointment you successfully schedule, as well as bonuses for appointments that are attended (not contingent on sales, just attendance) and further bonuses as you reach specific milestones in total appointments, with the potential for a company-sponsored trip. Average appointment coordinators can expect to make between $65,000 and $70,000 annually, while top performers are currently achieving earnings of $125,000. This is NOT a sales role; you will not be selling services or providing detailed explanations. Comprehensive training will be provided, and prior sales experience is not necessary; a passion for communication and a comfort with phone interactions are key.

Individuals from teaching, hospitality, and customer service backgrounds have thrived in this position.

Benefits:

  • Comprehensive health insurance options
  • Paid training sessions
  • No weekend shifts unless you choose to participate in company events
  • Onsite fitness center and complimentary yoga classes
  • In-house concierge service providing snacks and beverages throughout the workday
  • And much more
  • Proficiency in navigating computer applications
  • Ability to successfully complete pre-employment assessments. Our organization has been dedicated to recruiting and placing professionals for over three decades.
From large corporations to local enterprises, our guiding principle remains consistent:
to achieve excellence by delivering quality personnel and an unwavering standard of service. We uphold values of honesty, integrity, and a straightforward approach to providing value to both our clients and our team members. We aim to be unparalleled in the recruitment and placement of skilled professionals. We are an Equal Opportunity Employer.

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