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Customer Engagement Specialist
2 months ago
The BDC Customer Service Representative at Chrysler Dodge Jeep Ram of Franklin plays a vital role in enhancing customer satisfaction and driving sales. This position is essential for managing customer interactions through various channels, ensuring that inquiries are handled with the utmost professionalism and efficiency.
Key Responsibilities- Customer Interaction: Engage with clients via phone, email, and online platforms to address their questions and provide detailed information about our services and products.
- Database Management: Accurately maintain and update customer records in our CRM system, ensuring all information is current and comprehensive.
- Appointment Scheduling: Proactively follow up with potential clients to arrange service appointments and highlight available sales opportunities.
- Support Services: Assist customers with inquiries related to financing options, trade-in assessments, and other relevant topics.
- Collaboration: Work closely with the sales team and other departments to guarantee a seamless customer experience.
- Professional Conduct: Maintain a courteous and helpful demeanor in all customer interactions.
- Experience in customer service, sales, or a related area is preferred.
- Strong communication and interpersonal skills are essential.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient problem-solving abilities.
- Familiarity with the automotive sector and its products is advantageous.
- Competence in computer applications, particularly CRM software.
- Attractive compensation package.
- Opportunities for professional growth and career advancement.
- Access to training and development initiatives.
- Healthcare coverage.
- Retirement savings plan.
- Paid time off.
Chrysler Dodge Jeep Ram of Franklin is a well-respected dealership committed to delivering exceptional service and a diverse selection of vehicles to our customers. We foster a positive work environment that encourages employee development and success.