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Customer Engagement Specialist

2 months ago

Columbus, Ohio, United States Improveit Home Remodeling Full time
***This is not a remote role***

Join a 35-year-old, award-winning leader in Home Improvement as we expand our Call Center to meet growing customer demand.

This is an ON-SITE opportunity for individuals looking to advance their Sales careers and increase their earnings.

We are in search of a highly driven Call Center Sales Specialist who is motivated to achieve above-average income in a performance-oriented environment. Bring your competitive spirit and positive attitude; we will provide the necessary training and resources.

In this position, you will reach out to homeowners who have shown interest in our services to schedule appointments for in-home demonstrations and pricing consultations. You will receive comprehensive training to effectively discuss our replacement window and bathroom remodeling offerings, helping homeowners understand benefits such as enhanced home resale value and energy efficiency.

Our Call Center Sales Specialists gain a competitive advantage through extensive training, personalized coaching, and ongoing mentorship, enabling them to learn, earn, and excel in their sales careers.

We maintain low turnover rates due to the quality of our training, coaching, and the opportunities we offer to qualified individuals.

If you seek a position where you can earn a substantial income, receive the support and guidance necessary for career advancement, and be part of a dynamic, growing company, we encourage you to consider this opportunity.

Benefits for Call Center Sales Specialists:
  • Competitive Compensation (Unlimited Earning Potential)
  • Medical and Dental Insurance Options
  • 401k Retirement Savings Plan
  • Paid Vacation and Personal Days
  • Professional State-of-the-Art Call Center
  • Positive and Upbeat Work Environment
  • Career Advancement Opportunities
  • No Travel Required
  • Professional Quality Training and Continuous Coaching
Qualifications for Call Center Sales Specialists:
  • Comfortable with performance-driven goals
  • Ability to adhere to a script and engage in persuasive conversations
  • Proven ability to identify needs and overcome objections
  • Strong verbal communication skills
  • Highly competitive and self-motivated
  • Driven with a strong desire to succeed
  • Thrives in a fast-paced, performance-based environment
  • Strong computer skills
  • Willingness to work some evenings and weekends
  • Minimum of 3 years of Call Center/Inside Sales experience required
  • Experience in Collections or related fields is a plus
Hours: Monday-Thursday 12pm-9pm and every Saturday 8am-2pm
***This is not a remote role

About Improveit Home Remodeling:
Since 1989, Improveit Home Remodeling has been serving homeowners as a leading and continuously growing replacement contracting company. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. We are BBB-Accredited with an A+ rating and have won the Consumers' Choice Awards 21 times, completing over 60,000 jobs, with one in four being a repeat customer.

We cultivate a culture focused on success, with a passion for continuous improvement. We seek leaders interested in developing other leaders. For us, "Improveit" is more than just a name; it is an attitude that influences everything we do for our staff, customers, and communities.

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