Client Engagement Specialist
2 weeks ago
Job Overview
Life Time Fitness is a premier destination for individuals seeking a fulfilling career in hospitality within a dynamic and expanding organization.
Role Summary
The Client Engagement Specialist position provides a vital role in our community focused on promoting a healthier lifestyle, allowing you to assist members in achieving their wellness goals.
Key Responsibilities
As a Client Engagement Specialist, your duties will include:
- Being the initial point of contact for members and guests entering the facility.
- Demonstrating a hospitality-driven approach to foster relationships with members and guests, consistently creating memorable experiences.
- Handling incoming calls from members and guests with professionalism.
- Maintaining current knowledge to effectively inform members and guests about club offerings, events, pricing, and policies.
- Assisting members with account management, including processing requests, changes, and transactions related to programs, services, and products.
- Acting as a liaison for new member onboarding and retention efforts.
- Engaging in resolution and service recovery for member inquiries and concerns, utilizing appropriate resources.
Qualifications
To be considered for this role, candidates should possess:
- A high school diploma or equivalent.
- A minimum of one year of experience in customer service.
- A genuine passion for serving others.
- Strong communication skills.
Preferred Qualifications
A Bachelor’s Degree in Hospitality is advantageous.
Life Time Fitness is dedicated to fostering an inclusive, diverse, and equitable workplace that values the unique contributions of every individual. We are an equal opportunity employer, committed to hiring, training, and promoting based on merit and qualifications.
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