Customer Engagement Representative
1 week ago
Customer Experience Specialist (Advisor) - Job Overview
Position Summary
This role is designed for Full-Time Entry Level Store Associates, offering a range of fantastic benefits based on your position and duration of service.
Benefits Include:
- Backup childcare services
- Tuition assistance for you and your dependents
- Generous employee discounts
- Medical and dental coverage, along with paid time off
- Rewards and discounts for engaging with new products
- Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.
Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to identifying the ideal solutions for each customer's immediate and future requirements. These specialists cultivate enduring relationships with customers by delivering tailored and exceptional service over time.
Equipped with comprehensive training, Customer Experience Specialists are empowered to recommend the most suitable products and services. This training encompasses the essentials of providing outstanding product knowledge and customer service in a customer-centric environment. You will receive training in the department that aligns with your interests and will have the chance to learn about new and exciting product categories as they emerge.
At Best Buy, we strive to create work environments where every employee feels a sense of belonging and can contribute to our collective mission. We are committed to being a leading company for both our customers and employees by fully embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we aim to ensure our workforce reflects the communities we serve.
We are passionate about building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that fosters individual and team success, you would be a valuable addition to our organization.
Key Responsibilities
- Greet, welcome, and engage with customers in a friendly and inviting manner.
- Utilize your skills and knowledge to recommend products and services that meet customers' current and future needs.
- Act as a brand ambassador by combining your enthusiasm for the Best Buy brand, customer service, and technology to serve our customers.
- Assist customers with their sales orders, returns, and exchanges.
- Apply your knowledge and expertise through continuous learning and self-development.
- Use available tools to stay updated on skills and promotional initiatives.
- Support profitable growth during critical business periods while maintaining a customer-focused approach.
- Ensure merchandising is maintained and that your department is clean and well-stocked.
- Collaborate effectively with your supervisor and colleagues in other departments.
Basic Qualifications
- Ability to thrive in a fast-paced, team-oriented environment.
- Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.
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