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Customer Support Coordinator

2 months ago

Milpitas, California, United States Teledyne LeCroy, Inc. Full time

Position Overview

Teledyne LeCroy Inc. is a premier designer, manufacturer, and distributor of advanced electronic solutions. We are seeking a Full-Time Customer Service Representative to enhance our order management team. The ideal candidate will possess expertise in international shipping and will engage with our clientele through electronic communication.

Key Responsibilities:

  • Verify the accuracy of all orders and ensure their release by the close of each business day.
  • Generate and send sales order confirmations to clients and relevant sales personnel.
  • Address and resolve any discrepancies related to orders.
  • Input orders into an ERP booking system efficiently.
  • Prepare formal quotes and proposals as requested by sales staff and clients.
  • Record and monitor quotations within the Salesforce database.
  • Maintain regular communication with customers via electronic channels.
  • Ensure all necessary documentation is organized within each order file.
  • Provide exceptional customer service to internal stakeholders through email.
  • Regularly update required spreadsheets and reports.
  • Monitor various customer portals and support channels for new purchase orders throughout the day.
  • Handle incoming calls on the designated sales line, assisting or directing customers as needed.

Qualifications:

  • Minimum of 3 years of experience in customer service.
  • Proficient in email communication; strong skills in Excel, Word, and data entry.
  • Familiarity with different payment terms.
  • Experience in a manufacturing environment is advantageous.
  • Understanding of product lead times.
  • Previous experience with international shipping is preferred.
  • Detail-oriented with the ability to manage multiple tasks, work independently, and proactively resolve issues.

Compensation:

The salary range for this position is $41,800.00 - $55,880.00.

Equal Opportunity Employment

Teledyne is committed to maintaining the highest ethical standards in our business practices. We are an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by law.