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Weekend Availability
Job Number
Job Category Rooms & Guest Services Operations
Schedule Part-Time
Position Type Non-Management
POSITION SUMMARY
The role of a Guest Experience Specialist transcends the traditional duties of check-in and check-out. We strive to create a memorable and distinctive experience for our guests. Our specialists are proactive in delivering a variety of services that enhance the guest's journey throughout their stay. They take ownership of the guest experience in key areas of the hotel, embodying a guest-first approach. This position empowers individuals to navigate their environment and fulfill necessary tasks, whether it involves addressing operational needs, responding to guest inquiries, preparing reports, serving quality meals, or highlighting local attractions.
Success in this role hinges on several critical factors: ensuring a safe workplace, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional appearance and communication style. Guest Experience Specialists will be active and mobile, engaging in tasks that require standing, sitting, or walking for extended periods, as well as performing hands-on duties (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Mastering these responsibilities is essential for Guest Experience Specialists to excel in serving our guests and supporting our business objectives.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No prior experience required.
Supervisory Experience: None necessary.
License or Certification: Not required.
The compensation for this position is competitive and may include benefits such as a 401(k) plan, earned paid time off, sick leave, and additional wellness perks. Eligibility for benefits may be subject to standard requirements and conditions.
Marriott International is committed to fostering a diverse workforce and an inclusive, people-first culture. We uphold non-discrimination policies on any protected basis, including disability and veteran status, or any other basis covered under applicable law. We consider qualified applicants with criminal histories in accordance with applicable federal, state, and local laws.
With a welcoming and relaxed atmosphere featuring fully equipped kitchens in every suite, TownePlace Suites caters to guests looking to maximize their extended stays. Our brand is synonymous with reliability, helping guests remain productive and positive, enhanced by personal touches and thoughtful details that promote a sense of calm and comfort. At TownePlace Suites, we strive to make every guest and team member feel at home, fostering collaboration and attention to detail that brightens each day.
