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Customer Engagement Specialist

2 months ago

Milpitas, California, United States Hat Club Full time
Position Overview

Customer Engagement Specialist Summary

The Customer Engagement Specialist is tasked with adhering to all operational protocols outlined in the company manuals. This role is crucial in delivering exceptional customer service and driving sales, while also maintaining store standards and fostering a collaborative team environment.

Key Responsibilities

  • Customer Service Excellence: Devote full attention to customer interactions by following established service protocols.
  • Positive Attitude: Maintain an upbeat and enthusiastic demeanor at all times.
  • Core Values: Uphold the company's fundamental principles of Accountability, Character, Credibility, and Integrity.
  • Product Knowledge: Acquire comprehensive knowledge of team dynamics, product offerings, and styles.
  • Sales Enhancement: Actively promote additional sales opportunities both on the sales floor and during checkout.
  • Store Maintenance: Ensure the store is clean and organized according to company standards.
  • Financial Transactions: Handle cash and manage transactions accurately.
  • Loss Prevention: Assist in safeguarding inventory by implementing loss prevention strategies for both customers and staff.
  • Daily Operations: Complete routine tasks such as sizing, cleaning, and organizing merchandise to meet high operational standards.