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Customer Service Sales Representative
2 months ago
Benefits:
Employee discounts
Flexible schedule
Opportunities for career growth
We are looking for a dedicated and customer-focused individual to fill the role of Sales Associate in our retail environment.
In this position, you will be responsible for delivering product and service information while effectively addressing any challenges that may arise for our customers.
Key Responsibilities:
Develop sales opportunities by providing outstanding customer service
Recognize and evaluate customer needs to ensure satisfaction
Establish lasting relationships and trust with customers through open and engaging communication
Assist the sales team by managing delivery processes
Ensure the cleanliness and organization of the store and warehouse
Address customer complaints by offering suitable solutions and alternatives within designated timeframes
Keep records of customer interactions and contact details for follow-up
Follow communication protocols, guidelines, and policies
Required Skills:
Demonstrated experience in customer support or as a customer service representative
Proven track record of exceeding expectations in customer service and retail sales
Strong skills in handling phone interactions and active listening
Customer-centric approach with the ability to respond effectively to diverse customer needs
Excellent communication and presentation abilities
Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently
Mandarin language skills are preferred
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