Customer Engagement Specialist
2 months ago
Become a part of our dynamic team We are seeking a Customer Engagement Specialist to deliver outstanding service at our fitness facility. If you are enthusiastic about health and wellness, possess a positive demeanor, and have excellent customer interaction skills, we would love to connect with you.
Position Overview:- Welcome members, potential members, and visitors with a warm and inviting approach
- Support front desk operations including managing phone inquiries and checking in members
- Conduct tours for prospective members and assist in the enrollment process
- Handle account modifications and address member inquiries and issues
- Contribute to the upkeep of the facility and complete designated cleaning responsibilities
- Perform additional tasks as required
- Must be at least 18 years old
- High School diploma or GED equivalent is mandatory
- Experience in customer service is advantageous
- Basic computer skills are necessary
- Positive mindset and a genuine interest in fitness
- Excellent listening abilities coupled with problem-solving aptitude
Physical Requirements:
- Regular standing and walking throughout the shift
- Frequent verbal communication in person or via phone
- Ability to occasionally lift items weighing up to 50 lbs
- Potential exposure to cleaning chemicals during the shift
We are dedicated to fostering an inclusive and diverse workplace. Our mission is to enhance lives by providing a premium fitness experience in a friendly atmosphere. Join us in creating a welcoming environment for all.
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