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Customer Engagement Representative

2 months ago

Milpitas, California, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a full-time entry-level associate, you will enjoy a range of impressive benefits tailored to your role and tenure.

Benefits Include:

  • Backup childcare support
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to understanding and addressing the immediate and future needs of our customers. You will cultivate enduring relationships by delivering personalized service over time.

In this role, you will receive extensive training to effectively recommend the right products and services tailored to each customer. This training encompasses essential skills in providing exceptional product knowledge and customer service within a customer-centric environment. You will have the opportunity to specialize in the department that interests you most and explore new and exciting product categories as they emerge.

At Best Buy, we strive to create inclusive work environments where every employee feels valued and contributes to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base reflects a wide array of communities, and we aim to ensure our workforce mirrors this diversity.

We are passionate about nurturing long-term relationships with our applicants, employees, and customers. If you thrive in an environment that fosters both individual and team success, you will find a great fit here.

Key Responsibilities

  • Warmly greet and engage customers as they enter the store.
  • Utilize your skills and knowledge to suggest products and services that align with customers' current and future needs.
  • Act as a brand ambassador, combining your enthusiasm for the Best Buy brand, customer service, and technology to enhance customer experiences.
  • Assist customers with their purchases, returns, and exchanges.
  • Commit to ongoing learning and self-improvement to enhance your expertise.
  • Leverage available resources to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business hours while maintaining a customer-focused approach.
  • Ensure your department is well-stocked and organized.
  • Collaborate effectively with supervisors and colleagues across various departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, evenings, and holidays.