Customer Experience Coordinator

4 days ago

Stuart, Florida, United States HomeGoods Full time
About This Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our frontline team, you will play a vital role in promoting a highly satisfied customer experience and driving customer loyalty.

Key Responsibilities
  • Customer Experience
    • Promote a highly satisfied customer experience through exceptional service and product knowledge.
    • Address customer concerns and issues promptly and professionally.
    • Update associates on current customer experience feedback, goals, and company initiatives.
  • Team Leadership
    • Train and mentor associates on policies and procedures.
    • Provide recognition and constructive feedback on cashier performance.
    • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Operational Excellence
    • Maintain and monitor cash controls, including change funds.
    • Adhere to all labor laws and meal and break period policies.
    • Audit and approve paperwork.
    • Maintain cleanliness, recovery, and organizational standards throughout the frontline.
  • Merchandising and Loss Prevention
    • Execute and adhere to company directives.
    • Maintain and uphold merchandising standards within the queue-line.
    • Adhere to all operational, merchandise, and loss prevention policies and procedures.
  • Other Duties
    • Promote a safe environment and report any type of safety hazard in the store.
    • Perform other duties as assigned.
    Requirements
    • High school graduate or equivalent degree preferred.
    • Available to work a flexible schedule, including evenings and weekends.
    • Able to work as a team member.
    • Excellent interpersonal and customer service skills.
    • Able to lift heavy merchandise with or without reasonable accommodations.
    • Able to train and provide direction to others.
    • Able to run a register and handle money.
    • Must be able to handle confidential information with discretion.
    • Experience as a coordinator or previous retail/supervisory experience preferred.
    What We Offer

We offer a competitive starting pay range of $14.00 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We also offer a range of benefits, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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