Customer Service Representative

5 days ago


Stuart, Florida, United States FYZICAL Therapy and Balance Centers Full time
Job Description

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our facilities.

Key Responsibilities:
  • Patient Scheduling: Coordinate patient appointments, manage schedules, and ensure timely communication with patients and physicians.
  • Administrative Support: Provide administrative assistance to the office manager and clinicians, including data entry, mail distribution, and report preparation.
  • Insurance and Billing: Verify insurance coverage, process payments, and maintain accurate records.
  • Communication: Serve as a liaison between patients, physicians, and staff, responding to inquiries and resolving issues in a professional and courteous manner.
  • Team Collaboration: Work closely with the office manager and clinicians to ensure seamless communication and coordination of patient care.
Requirements:
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with patients, physicians, and staff.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills: Proficiency in administrative software and technology, with the ability to learn new systems and procedures.
  • Personal Qualities: Positive attitude, strong work ethic, and a commitment to providing exceptional patient care.


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