Guest Services Coordinator

2 weeks ago


Flagstaff, Arizona, United States Snowbowl Full time

Guest Services Coordinator

Job Category: Hospitality Requisition Number: GUEST00123

Job Overview

Key Responsibilities:

Respond to incoming inquiries and assist with bookings, confirmations, and guest requests; provide detailed information about resort offerings, services, and amenities; utilize effective sales techniques to manage and confirm room reservations.

Maintain up-to-date knowledge of current resort activities, schedules, dining options, and pricing for recreational services and special promotions. Redirect calls or take messages for relevant departments as needed. Process payment transactions for services as requested. Address guest concerns and complaints with empathy and a commitment to service excellence.

Support the on-site dining establishment with take-out orders, assist with after-hours guest check-ins, and fulfill other guest requests outside of regular hours.

Additional duties as assigned by the Lodge Manager.

Education / Training / Certification Requirements:

Must be at least 18 years of age; a high school diploma or equivalent is required.

Experience Requirements:

Prior experience in customer service or reservations is preferred; alternatively, 6 months of relevant experience within the organization.

Required Competencies:

Proficient in reading, writing, and speaking English; bilingual skills are advantageous.

Ability to communicate effectively in a positive and professional manner. Willingness to work evenings, weekends, and holidays as needed. Strong problem-solving skills and the ability to follow directions.

Ability to collaborate within a team environment. A commitment to delivering high-quality service and products. Self-motivated with a strong internal drive. Capability to remain composed under pressure while fostering a fun and professional atmosphere.

Physical Requirements:

Ability to sit at a computer for extended periods. Must be capable of walking between various locations. Physical tasks may include bending, twisting, or reaching overhead.

Must possess active listening skills and the ability to anticipate guest needs.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications



  • Flagstaff, Arizona, United States SWHM Southwest Hospitality Management Inc. Full time

    Position Overview: The Front Office Operations Leader is responsible for guiding and supporting all front desk staff, ensuring the effective execution of front office responsibilities in line with the hotel’s policies and procedures. Key Responsibilities: Oversee and evaluate the performance of all personnel within the Front Office department, ensuring...


  • Flagstaff, Arizona, United States Little America Hotel Full time

    Position Title: Guest Services Supervisor Department: Rooms The Guest Services Supervisor is tasked with overseeing the daily functions of the Guest Services team. This role is crucial in ensuring a professional, secure, and positive atmosphere for both staff and guests. The Supervisor must be flexible and available to work various shifts, including evenings...


  • Flagstaff, Arizona, United States SWHM Southwest Hospitality Management Inc. Full time

    Position Overview: The Guest Services Supervisor plays a pivotal role in guiding and supporting the front office team, ensuring that all front desk operations are executed in alignment with the standards and protocols set forth by the hotel. Key Responsibilities: Oversee and evaluate the performance of all front office staff, ensuring compliance with...


  • Flagstaff, Arizona, United States Snowbowl Full time

    Position Title: Front Desk AttendantJob Category: LodgingRequisition Number: FRONT01614Job Overview:The Front Desk Attendant plays a vital role in providing exceptional service to guests. This position involves managing incoming communications and assisting with reservations, confirmations, and inquiries related to room requirements and resort offerings.Key...


  • Flagstaff, Arizona, United States Snowbowl Full time

    Position Title: Front Desk AttendantJob Category: LodgingRequisition Number: FRONT01614Overview:The Front Desk Attendant plays a crucial role in ensuring a positive experience for all guests. This position involves managing incoming calls, assisting with reservations, and addressing guest inquiries with professionalism and care.Key Responsibilities:Handle...


  • Flagstaff, Arizona, United States Snowbowl Full time

    Position Title: Front Desk AttendantJob Category: LodgingRequisition Number: FRONT01614Job Overview:The Front Desk Attendant plays a vital role in ensuring a welcoming atmosphere for guests at our resort. This position is responsible for managing guest inquiries, reservations, and providing exceptional customer service.Key Responsibilities:Handle incoming...


  • Flagstaff, Arizona, United States Sonesta International Hotels Full time

    Job Overview The Front Desk Clerk plays a crucial role in embodying Sonesta's commitment to delivering exceptional experiences to our guests. This position is primarily responsible for managing the front desk operations, including the check-in and check-out processes, while addressing guest inquiries and ensuring their needs are met for a memorable stay. The...


  • Flagstaff, Arizona, United States Sonesta International Hotels Full time

    Job Overview The Front Desk Clerk is pivotal in creating memorable experiences for guests at Sonesta International Hotels. This role primarily involves managing the front desk operations, including guest check-in and check-out processes, while addressing guest inquiries and ensuring their needs are met for an exceptional stay. The ideal candidate is...


  • Flagstaff, Arizona, United States Southwest Behavioral Health Services Full time

    Southwest Behavioral and Health Services is on the lookout for a compassionate and detail-oriented Patient Services Coordinator to support our mission of "Delivering compassionate care to enhance lives and improve communities." If you are someone who thrives in a collaborative environment, possesses strong organizational skills, and excels in communication,...


  • Flagstaff, Arizona, United States FLAGSTAFF SURGICAL ASSOCIATES, P. A. Full time

    Job OverviewThe Patient Services Coordinator role is essential for delivering exceptional phone and administrative assistance to the team at Flagstaff Surgical Associates, P.A.Key ResponsibilitiesPatient Reception: Welcome and support patients and healthcare providers, exemplifying a positive demeanor and outstanding customer service. Ensure collection of...


  • Flagstaff, Arizona, United States Aspire Transitional Care Full time

    About Us: Aspire Transitional Care is a premier transitional and skilled nursing facility dedicated to providing a serene and personalized care experience. We believe that the path to recovery should be accompanied by comfort and elegance, ensuring that each individual can thrive in a supportive environment. Our mission is to empower every resident to lead a...


  • Flagstaff, Arizona, United States FLAGSTAFF SURGICAL ASSOCIATES, P. A. Full time

    Job OverviewPosition SummaryThe Patient Services Coordinator plays a vital role in our healthcare operations, primarily focusing on managing incoming patient communications. This remote position is tailored for candidates located in Northern Arizona. The Coordinator is responsible for addressing patient inquiries, understanding their needs, and providing...

  • Care Coordinator

    1 day ago


    Flagstaff, Arizona, United States Southwest Behavioral Health Services Full time

    About the RoleSouthwest Behavioral Health Services is seeking a dedicated and empathetic Care Coordinator who can help us fulfill our mission of delivering compassionate care to enhance lives and improve communities.Key ResponsibilitiesPerform crisis stabilization functions to ensure the well-being of consumers.Assist consumers and/or guardians in accessing...


  • Flagstaff, Arizona, United States Forest Highlands Highlands Association Full time

    Position Summary:The Community Engagement Coordinator serves as the primary liaison for members of the Forest Highlands Association, facilitating communication with the General Manager, CFO, and Board of Directors. This role is essential in ensuring that inquiries from members, contractors, the public, and other external stakeholders are addressed promptly...


  • Flagstaff, Arizona, United States Forest Highlands Highlands Association Full time

    Position Summary:The Community Engagement Coordinator serves as a vital link between the Forest Highlands members and the management team, including the General Manager, CFO, and Board of Directors. This role is dedicated to ensuring that inquiries from members, contractors, the public, and other external stakeholders are addressed promptly and...


  • Flagstaff, Arizona, United States Troon International Full time

    Position Title: ServerJob Category: Food & BeverageOverview:Troon International is pleased to present an outstanding opportunity for the role of Server. Ideal candidates will excel in a customer-centric environment and demonstrate a commitment to delivering exceptional service.Key Responsibilities:Provide prompt attention to all patrons upon...


  • Flagstaff, Arizona, United States MasterCorp Full time

    Overview:MasterCorp, a leading provider of hospitality services, is seeking a skilled Housekeeper to join our team. As a Housekeeper, you will play a crucial role in shaping the guest experience by ensuring the cleanliness and quality of our resort units.What We Offer:A competitive hourly rate with opportunities for growth and advancementA comprehensive...


  • Flagstaff, Arizona, United States Northern Arizona University Full time

    Role Overview:Support the operations of enrollment management to guarantee that prospective, current, and former students, along with their families, alumni, faculty, and staff, receive precise information and guidance.Key Responsibilities:1. Provide comprehensive information regarding enrollment processes and policies.2. Assist in managing customer service...


  • Flagstaff, Arizona, United States Northern Arizona University Full time

    Role Overview:Support the operations of enrollment management to ensure that all stakeholders, including prospective and current students, alumni, faculty, and staff, receive precise information and assistance.Key Responsibilities:1. Provide comprehensive information regarding enrollment processes and policies.2. Assist in managing enrollment data and...


  • Flagstaff, Arizona, United States Snowbowl Full time

    Lodge Food Service AttendantJob Category: Food & BeverageJob DetailsOverviewThe Lodge Food Service Attendant plays a crucial role in ensuring a pleasant dining experience for guests. This position requires effective communication skills and a professional demeanor when interacting with patrons and team members.Key ResponsibilitiesDemonstrate excellent...