Patient Services Coordinator

2 weeks ago


Flagstaff, Arizona, United States FLAGSTAFF SURGICAL ASSOCIATES, P. A. Full time
Job Overview

Position Summary

The Patient Services Coordinator plays a vital role in our healthcare operations, primarily focusing on managing incoming patient communications. This remote position is tailored for candidates located in Northern Arizona. The Coordinator is responsible for addressing patient inquiries, understanding their needs, and providing effective solutions. This role involves both receiving and making calls to ensure patients receive timely assistance.

Key Responsibilities

  • Handle all incoming calls and connect patients with the relevant clinic personnel
  • Document patient messages and maintain accurate records in the electronic health record system
  • Facilitate communication by relaying messages and assisting patients as needed
  • Prepare patient charts and ensure all communications are included for staff reference
  • Process fax requests from patients or staff members
  • Retrieve patient records from the Cerner system when required
  • Support the distribution of surgical information packets to patients scheduled for procedures
  • Complete necessary patient intake forms and forward them to the appropriate department
  • Additional responsibilities may be assigned by management as necessary


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