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Guest Services Representative

2 months ago

Flagstaff, Arizona, United States Sonesta International Hotels Full time
Job Overview

The Front Desk Clerk is pivotal in creating memorable experiences for guests at Sonesta International Hotels. This role primarily involves managing the front desk operations, including guest check-in and check-out processes, while addressing guest inquiries and ensuring their needs are met for an exceptional stay.

The ideal candidate is passionate about hospitality and dedicated to exceeding guest expectations.

Work Environment
  • Fast-paced setting requiring adaptability.
  • Position involves direct interaction with guests while stationed at the front desk.
Physical Requirements
  • Ability to occasionally exert up to 20 pounds of force and frequently lift or move up to 10 pounds.
  • Must be able to stand for the duration of the shift.
Work Schedule
  • Flexibility to work various days, including weekends and holidays.
  • Availability for different shifts, including days, nights, and overnights.
  • Extended shifts of ten to twelve hours may be necessary.
Education and Experience
  • High School diploma or equivalent is required.
  • Previous experience in a hotel setting is preferred.
Key Responsibilities
  • Warmly greet and assist guests with professionalism.
  • Register guests, confirm reservations, issue room keys, and provide information about hotel amenities.
  • Oversee front desk operations to ensure efficient check-in and check-out.
  • Process payments, manage miscellaneous charges, and deliver final bills to guests promptly.
  • Control and manage guest safe-deposit boxes.
  • Ensure the security of cash, credit transactions, and guest information.
  • Maintain up-to-date knowledge of hotel policies, room rates, discounts, and local events.
  • Book reservations for guests and manage cancellations or modifications as needed.
  • Promote room upgrades to enhance revenue opportunities.
  • Direct guests to appropriate hotel staff for assistance with various requests.
  • Handle guest requests with professionalism and courtesy.
  • Perform additional duties as assigned by management.
Qualifications and Skills
  • Strong verbal communication abilities.
  • Exceptional customer service and interpersonal skills, especially in challenging situations.
  • Organizational skills and attention to detail are essential.
  • Familiarity with Microsoft Office and Opera systems is advantageous.
  • Commitment to ensuring guest satisfaction.
About Sonesta International Hotels

At Sonesta, we are dedicated to delivering outstanding hospitality experiences. Our mission is to impress every guest, team member, partner, and community we serve by providing quality, value, and exceptional service. We strive to exceed expectations through persistence, creativity, and a commitment to doing the right thing.

We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status.

Additional Information

Compensation and Benefits

Sonesta offers a comprehensive benefits package to support the health and financial security of our employees and their families, including:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Discounts at Sonesta Hotels
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Short and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
Note: Please ensure that your application is complete, including a resume, as incomplete applications will not be considered.