Salon Operations Supervisor

2 weeks ago


Vernon Hills, Illinois, United States Andreas Hogue Salon Full time
Job Overview

We are seeking a dedicated and team-oriented individual who is focused on solutions and driven to enhance the business. This role requires versatility and a willingness to adapt to the daily demands of the salon environment. The position is available in both full-time and part-time capacities.

Client Engagement

  • Deliver an exceptional salon experience for all clients, guiding them through their visit from start to finish.
  • Efficiently manage the appointment schedule to ensure smooth salon operations.
  • Assist service providers in resolving issues promptly to maintain a positive atmosphere.
  • Maintain a polished and professional appearance suitable for a high-end salon.
  • Support front desk operations as necessary.

Sales Performance

  • Fill last-minute appointment slots, drive retail sales, and promote services to achieve salon sales targets.
  • Encourage stylists to enhance their sales skills, identify incentives, and assist them in reaching both personal and salon objectives.
  • Analyze sales reports to uncover growth opportunities for the business.

Training and Development

  • Collaborate with management in the recruitment, hiring, and training of new staff members.
  • Support the development and advancement of stylists and support personnel.
  • Keep training materials updated and relevant.
  • Identify and implement improved processes and procedures.
  • Communicate new protocols effectively within the team.
  • Address sensitive topics with staff, such as dress code and customer service standards.
  • Be a reliable resource for staff, approachable and ready to assist.

Inventory Management

  • Order and receive salon supplies and retail products to meet operational needs.
  • Establish product quantities and reorder points in collaboration with ownership.
  • Manage product returns and credits with suppliers.
  • Compile a list of necessary supplies and shop for salon essentials as needed.
  • Coordinate regular orders for salon decor.
  • Input new products into inventory systems.
  • Process online client orders efficiently.
  • Ensure inventory accuracy across all platforms.

Financial Oversight

  • Supervise cash drawer operations and ensure accurate recording of transactions.
  • Manage orders for hair extensions and allocate funds appropriately.
  • Maintain adequate cash reserves at the primary location.

Additional Responsibilities

  • Availability for full-time duties.
  • Act as a backup for the Director of Operations and assist with various projects.
  • Participate in staff meetings.
  • Manage phone systems during special hours as required.
  • Adjust schedules and service timings for stylists as needed.
  • Assist with payroll entry as part of responsibilities.

Work Schedule

The salon operates six days a week, with varying shifts available, including evenings and weekends.

Compensation Structure

Hourly rates for part-time/full-time desk associates start at $16, with potential for growth based on performance. Paid time off accrues at a rate of one hour for every 40 hours worked, in accordance with state regulations. Assistant Managers may receive a salary with varying paid time off based on hours worked.



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