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Freight Operations Manager
2 months ago
XPO is a leading provider of transportation services, with a highly integrated network of people, technology, and physical assets. We're seeking a skilled Freight Operations Supervisor to lead and supervise all aspects of freight operations, ensuring the efficient and safe movement of customer shipments.
Key Responsibilities:- Lead and supervise all aspects of freight operations, including inbound/outbound processing, loading, unloading, and processing of customer shipments.
- Develop and implement strategic work procedures to meet the evolving demands of the department.
- Evaluate and assign driver routes, manage, assign, and supervise pickups and deliveries in the local area.
- Supervise hourly staff during various inbound, city, and/or outbound freight operations and act as the primary point of contact for workplace concerns and questions.
- Ensure production goals are met by managing tonnage, payroll, and other administrative functions.
- Plan hourly employee schedules to meet daily operations goals and lower costs.
- Enforce all company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
- Implement all applicable XPO workplace policies and procedures and enforce compliance with same.
- Ensure customer freight is delivered and picked up timely and damage-free.
- Coach, train, and develop employees on proper loading/unloading techniques and productivity, safety, efficiency, and quality requirements.
- Effectively direct a team to consistently meet or exceed productivity goals.
- Make recommendations regarding hiring, suspension, and firing.
- Develop and present action plans to improve load average and model compliance.
- Participate in internal safety committees and engagement committees.
- Train employees on safety rules and processes.
- Monitor and maintain housekeeping within the shift to ensure safety and productivity.
- Conduct daily staff meetings and communicate corporate messages and revisions to policies and procedures to all team members.
- Inspect working conditions of tools and equipment needed for safe operation within the area and direct the correction of any improper or adverse condition that exists.
- Provide instruction, analysis, suggestions, and ideas for improvement of operations within the shift and the service center.
- Act as a champion of our values, demonstrating them and holding your team to the same high standards.
- Lift objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
- Reach (including above your head), bend, climb, push, pull, twist, squat, and kneel.
- Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
- Work outside in inclement weather.