Retail Operations Supervisor

2 weeks ago


Mt Vernon, Illinois, United States FIRST CASH FINANCIAL SERVICES INC Full time

Retail Operations Supervisor - CA#2986

Job Category: Customer Service Requisition Number: ASSIS03270

Job Overview

First Cash Financial Services Inc. is seeking exceptional retail Operations Supervisors to enhance our dynamic and expanding team. We have transformed the retail management experience into a rewarding environment that prioritizes a positive workplace culture, optimal work-life balance, and a compensation structure designed to help you achieve your financial aspirations.

Bilingual candidates are highly encouraged to apply.

Compensation Structure:

  • Competitive hourly base pay plus commission
  • Commission paid on a monthly basis

Our Offerings Include:

  • Flexible scheduling options
  • A vibrant and fast-paced work atmosphere
  • Employee Referral Program
  • Opportunities for internal promotions and career advancement
  • A culture that fosters continuous learning and growth through daily interactions, along with comprehensive training and development programs
  • Employee discounts

Full-Time Employees are eligible for a comprehensive benefits package after 60 days of employment, which includes:

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Tuition Reimbursement

Job Responsibilities:

Qualified candidates will demonstrate the ability to:

  • Exhibit a strong commitment to customer satisfaction
  • Possess a high-energy and engaging sales personality
  • Show a willingness to work with diverse product categories, including jewelry, electronics, tools, and more
  • Thrive in a fast-paced team-oriented environment
  • Effectively greet, engage, and assist customers to identify their needs and recommend suitable financial or merchandise solutions
  • Manage inventory, cash handling, and merchandising tasks
  • Conduct sales and loan transactions
  • Handle cash and negotiable items following established policies and procedures
  • Demonstrate computer proficiency and operate standard office equipment
  • Work independently and collaboratively
  • Participate in required in-person and computer-based training sessions

Qualifications:

  • 1+ years of experience in customer service and sales is preferred
  • Bilingual (Spanish) is a significant advantage

Note:

This position is compliant with the Americans with Disabilities Act (ADA). Individuals requiring accommodations during the application, testing, or interview process are encouraged to reach out for assistance.



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