Supervisor of Patient Access Programs

2 weeks ago

Plano, Texas, United States SmithRx Full time
Position Overview

About Us:

SmithRx is an innovative, rapidly expanding Health-Tech organization dedicated to transforming the Pharmacy Benefit Management (PBM) landscape. Our goal is to create a state-of-the-art drug acquisition platform that leverages advanced technology, cost-saving solutions, and exceptional customer service. Since our inception in 2016, we have successfully onboarded hundreds of thousands of members, offering a compelling solution that resonates with clients nationwide.

We take pride in fostering a mission-driven and collaborative environment that motivates our employees to excel. We believe in the necessity of reforming the U.S. healthcare system and are committed to making this vision a reality. Our core values guide us:

  • Integrity: Uphold ethical standards, especially in challenging situations.
  • Courage: Welcome challenges with an open mind.
  • Collaboration: Foster teamwork and support among colleagues.

Role Summary:

As the Supervisor of our Patient Access Team, you will oversee the operational effectiveness of a team dedicated to securing medications from pharmaceutical manufacturers and facilitating patient enrollment in drug savings initiatives. Your team acts as advocates for our patient members, guiding them through the intricate landscape of prescriptions to ensure they receive their medications in a timely and cost-effective manner. You will play a crucial role in helping members access their medications through drug manufacturers, while also meeting organizational performance metrics and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Directly manage, mentor, and coach a team of Patient Access Specialists focused on assisting members with patient assistance applications and enrollments.
  • Recruit and onboard new team members.
  • Lead training initiatives for all new hires.
  • Provide daily supervision, support, and an escalation pathway for Patient Access Specialists.
  • Ensure the team meets established KPIs related to patient advocacy.
  • Optimize resource allocation within the operational center to maintain high performance standards.
  • Identify and implement process improvements to enhance operational efficiency.
  • Collaborate cross-functionally with other departments.

Qualifications:

  • A minimum of 2 years of management experience in a healthcare environment.
  • High school diploma or GED, or equivalent professional experience.
  • Experience assisting patients or members with healthcare-related issues.
  • Proven conflict resolution skills.
  • A passion for mentoring and supporting team members in their professional development.
  • Strong problem-solving skills with a focus on operational efficiency.
  • Excellent verbal and written communication abilities.
  • Experience in a fast-paced startup environment is advantageous.
  • Background in patient drug advocacy is a plus.
  • Familiarity with healthcare, pharmacy benefits, and claims processing is beneficial.

What We Offer:

  • Comprehensive wellness benefits, including Medical, Pharmacy, Dental, Vision, and Life Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary Time Off.
  • 13 Paid Holidays.
  • Wellness programs, including Spring Health, Gympass, and Headspace.
  • Commuter Benefits.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Opportunities for professional development and training.

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