Healthcare Access Coordinator

2 weeks ago

Plano, Texas, United States SmithRx Full time

About Us:
SmithRx is an innovative and rapidly expanding Health-Tech organization.

Our goal is to transform the costly and inefficient Pharmacy Benefit Management (PBM) industry by developing a state-of-the-art drug acquisition platform powered by advanced technology, inventive cost-saving tools, and exceptional customer service.

Since our inception in 2016, we have successfully onboarded hundreds of thousands of members, demonstrating that our solutions resonate with clients nationwide.

We take pride in our mission-driven and collaborative culture that motivates our employees to excel in their roles.

We are committed to driving change in the U.S. healthcare system, and we come to work each day with the dedication to make that change a reality.

At the heart of our operations are our core values:

Integrity:
We operate with honesty and transparency to earn the trust of our clients.

Courage:
We embrace the courage necessary to challenge a flawed industry and continuously enhance our offerings to improve health outcomes.

Together:
We cultivate a collaborative and inclusive atmosphere that values teamwork, respect, and open communication, encouraging creativity and diverse perspectives.

Position Overview:
As a Patient Services Advocate, you will play a crucial role in assisting our patient members in acquiring essential medications.

You will act as an advocate for our patient members, guiding them through the intricate landscape of prescriptions to ensure they obtain their medications in a timely and cost-effective manner.

You will serve as the vital link connecting patient members, healthcare providers, and pharmacies.

Key Responsibilities:
Educate patient members regarding their pharmacy benefits and advocate for them in sourcing necessary medications.
Make outbound calls to assist patient members with enrollment in drug savings programs (copay cards, procurement through international sources).

Coordinate with patient members, healthcare providers, drug manufacturers, and pharmacies for copay card enrollment.
Handle inbound calls from members, providers, and pharmacies, ensuring each call is managed effectively by resolving issues with compassion and compliance.
Maintain thorough documentation and follow-up for each member interaction.
Provide empathetic support to members through various communication channels.
Exhibit a patient-centric approach with a strong sense of urgency in addressing member requests.

Qualifications:
Must be locally based as the role requires onsite work. Potential for remote work based on performance after an initial period.
Requires full attendance during the training phase.
High School diploma or GED or equivalent preferred.
A minimum of 2 years of experience in healthcare or pharmaceutical customer service/support is required.
Proficiency in Windows, MS Office, and G-Suite is essential.
Strong active listening and conversational skills, demonstrating a high degree of empathy.
Self-motivated with the ability to multitask, prioritize, and manage time effectively.
Excellent verbal and written communication skills, with the ability to present complex information clearly to members, clients, pharmacies, and providers.
Ability to organize and prioritize multiple deadlines independently, addressing problems as they arise.
Demonstrate problem-solving skills, research capabilities, and the application of creative solutions to unique challenges.
A genuine passion for helping others.

What We Offer:
Competitive compensation - $23 per hour.
Comprehensive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance.
Three weeks of Paid Time Off.
12 Paid Holidays.
Paid Parental Leave Benefits.
Flexible Spending Benefits.
401(k) Retirement Savings Program.
Short-term and long-term disability coverage.
Wellness Benefits.
Commuter Benefits.
Employee Assistance Program (EAP).
Well-stocked kitchen in office locations.
Opportunities for professional development and training.

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