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Healthcare Access Coordinator

2 months ago

Plano, Texas, United States SmithRx Full time
About Us:

SmithRx is an innovative and rapidly expanding Health-Tech organization. Our goal is to transform the costly and inefficient Pharmacy Benefit Management (PBM) industry by developing a state-of-the-art drug acquisition platform that leverages advanced technology, inventive cost-saving tools, and exceptional customer service. Since our inception, we have successfully onboarded hundreds of thousands of members, and our solutions are gaining traction with clients nationwide.

We take pride in our mission-driven and collaborative culture that motivates our employees to excel. We believe that the U.S. healthcare system requires significant change, and we are committed to making that transformation a reality. Our core values guide us:
  • Integrity: We operate with honesty and transparency to earn our clients' trust.
  • Courage: We embrace the bravery needed to tackle a flawed industry and continually enhance our offerings to improve health outcomes.
  • Collaboration: We cultivate an inclusive and cooperative environment that values teamwork, respect, open communication, and encourages creativity and diverse perspectives.
Position Overview:

As a Healthcare Access Coordinator, you will play a vital role in assisting our patient members in acquiring essential medications. You will act as an advocate for our patient members, guiding them through the intricate landscape of prescriptions to ensure they obtain medications efficiently and affordably. You will serve as the crucial link between patient members, healthcare providers, and pharmacies.

Key Responsibilities:
  • Educate patient members on their pharmacy benefits and advocate for them in sourcing necessary medications.
  • Make outbound calls to assist patient members with enrollment in drug savings programs (copay cards, international procurement).
  • Coordinate with patient members, healthcare providers, drug manufacturers, and pharmacies for copay card enrollment.
  • Handle inbound calls from members, providers, and pharmacies.
  • Manage each call by effectively resolving issues, demonstrating empathy, adhering to compliance requirements, and ensuring a seamless experience for our members.
  • Maintain accurate documentation and follow-up for each member interaction.
  • Provide compassionate support to members via phone, email, and other communication channels.
  • Exhibit a patient-centric approach and a strong sense of urgency in addressing member requests.
Qualifications:
  • Local candidates preferred, as the role requires onsite work. Potential for remote work based on performance after an initial period.
  • High School diploma or GED preferred.
  • A minimum of 2 years of experience in healthcare or pharmaceutical customer service/support is required.
  • Proficiency in Windows, MS Office, and G-Suite is essential.
  • Strong active listening and conversational skills, coupled with a high degree of empathy.
  • Self-motivated with the ability to multitask, prioritize, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Ability to clearly communicate and present complex information to members, clients, pharmacies, and providers.
  • Capability to organize and prioritize multiple deadlines while working independently, identifying problems as they arise, and resolving them.
  • Demonstrated problem-solving skills, information gathering, research, and applying creative solutions to unique challenges.
  • A genuine passion for helping others.
What We Offer:
  • Competitive compensation.
  • Comprehensive wellness benefits, including Medical, Pharmacy, Dental, Vision, and Life Insurance.
  • Generous Paid Time Off.
  • Paid Holidays.
  • Paid Parental Leave.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Wellness initiatives.
  • Commuter Benefits.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Opportunities for professional development and training.