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Lead Plumbing Operations Manager

2 months ago

Reading, Pennsylvania, United States Service Experts Full time

Position Overview:
The Lead Plumbing Operations Manager is responsible for overseeing the plumbing division, ensuring the effective installation, repair, and maintenance of plumbing systems in both residential and commercial settings.

Reporting Structure:
This role reports directly to the General Manager or Operations Manager.

Employment Type:
This is a full-time, regular position.

Department:
Plumbing Services

Company Overview:
Join a team of dedicated professionals committed to excellence in service delivery. We prioritize integrity and quality in our interactions with both clients and team members.

Employee Benefits:
As a valued member of our team, you will have access to a comprehensive benefits package, which may include:
  • Competitive compensation with performance-based incentives
  • Paid time off and holiday pay
  • Health insurance options including medical, dental, and vision
  • 401(k) retirement plan with company matching
  • Life insurance options for you and your family
  • Short-term and long-term disability insurance

Additionally, we offer:
  • Supplemental benefits such as legal assistance and pet insurance
  • World-class training through our professional development programs
  • Opportunities for career advancement

Key Responsibilities:
The Lead Plumbing Operations Manager will:
  • Direct daily operations of the plumbing service department, ensuring customer satisfaction and operational efficiency.
  • Recruit, interview, and train plumbing staff to meet service demands.
  • Supervise plumbing personnel to ensure high-quality service delivery.
  • Conduct performance evaluations and set improvement goals for team members.
  • Implement training programs to keep staff updated on the latest techniques and safety protocols.
  • Maintain regular communication with dispatch to optimize scheduling and resource allocation.
  • Manage budgets and departmental objectives to ensure profitability.
  • Oversee service vehicles and ensure they are maintained according to company standards.
  • Generate leads and promote service agreements to enhance business growth.

Qualifications:
The ideal candidate will possess:
  • Strong customer service and sales acumen.
  • A minimum of five years of experience in plumbing management or a related field.
  • Post-secondary education in a relevant discipline.
  • In-depth knowledge of plumbing systems and local codes.
  • Excellent leadership and communication skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency in standard office software applications.
  • A valid driver's license with a clean driving record.

We seek individuals who are committed to continuous improvement and can inspire their teams to achieve excellence.