Store Operations Manager

2 weeks ago


Reston, Virginia, United States E & C Mid-Atlantic Ventures, LLC Full time

Position Overview:

This role is critical in a 24/7 retail environment, where the Manager holds full accountability for the store's operations. Responsibilities include managing financial transactions and ensuring the store runs smoothly at all times. The Manager must be available via company-issued mobile phone for urgent matters and may need to relocate to different sites as the business demands. This position requires proactive engagement in various tasks that may arise, regardless of specific job duties. The Manager is responsible for the safe and compliant operation of all aspects of the business unit, contributing positively to sales performance, profit margins, and overall company image.

Key Responsibilities:

  • Oversee daily store operations and ensure adherence to customer service and cleanliness standards.
  • Conduct interviews and select candidates for retail roles.
  • Facilitate employee training and development, ensuring all staff are well-prepared for their roles.
  • Provide guidance and, when necessary, discipline employees in accordance with company policies.
  • Lead and manage the entire team effectively, fostering a positive work environment.
  • Ensure prompt, friendly, and efficient customer service at all times.
  • Implement marketing strategies and training programs.
  • Conduct performance evaluations and manage employee recognition and compensation.
  • Ensure proper handling of all financial transactions and merchandise.
  • Maintain adequate inventory levels and adhere to pricing strategies.
  • Uphold the store's appearance and maintenance to meet company standards.
  • Perform routine cleaning and basic maintenance tasks as required.
  • Regularly check and maintain security systems as applicable.
  • Suggest improvements to enhance store operations.
  • Ensure effective merchandising through display and promotional strategies.
  • Execute timely and accurate pricing adjustments in line with company policies.
  • Maintain safety and security standards within the store.
  • Fulfill any additional responsibilities as directed by upper management.

Accountability Metrics:

  • Sales performance, profit margins, and overall profitability.
  • Management of cash, inventory, and company assets.
  • Achievement of service quality and brand image standards.

Qualifications:

  • Proven experience in convenience store management.
  • High School diploma required; Associate's Degree preferred or equivalent experience.
  • Reliable transportation is essential.
  • Availability for training sessions.
  • Ability to learn and utilize business-related software.

Reporting Structure:

Direct Supervisor: Territory Manager
Supervises: Assistant Manager/Sales Associate

The above description is intended to outline the general nature and level of work performed in this position. It is not an exhaustive list of all responsibilities, duties, and skills required.



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